Is the Store down?

blzbob · April 17th, 2012, 09:01 PM

I've been trying to purchase more data packages but can't seem to get to the store. I have tried using Hero Lab and going there through the licensing tab. I've tried going directly there. No matter what I do the page either times out or isn't found.

TehBagder · April 17th, 2012, 09:17 PM

I've been able to get to the store page okay from within the program. Perhaps it's something to do with your ISP and traffic?

rob · April 17th, 2012, 09:19 PM

I just checked and everything appears to be working fine from this end. Since TehBagder is also getting through, it definitely looks like an issue between your end and our server, which means either something on your computer or with your ISP. Fingers crossed that it's a temporary outage and you're able to get through shortly...

blzbob · April 18th, 2012, 09:54 AM

That means I'm going to have to trek my computer over to a friend's house and buy things that way. For some reason I just can't access the store from here. It's the only site I can't access. I'm going to buy the add-ons one way or another. I have some plans for upcoming games.

Djhonlay · April 18th, 2012, 12:58 PM

Try again may be some reason to access the store

chiefweasel · April 19th, 2012, 03:41 AM

Hey Blzbob, I have had the same sort of issue off and on. From within HL I wasnt able to have the store pull up, but I was able to get to it from a browser. have you tried that yet?

Also check your cookies, I am prety sure that the LW site requires cookies to be used. You can also look to see if the site has been Deny in your Windows firewall, you can look through the browser to see what sites are allowed and not.

Not sure if any of this will solve the problem, but its worth a shot.

blzbob · April 21st, 2012, 07:58 PM

I don't know what the issue was. I couldn't access it no matter how I tried. However, after the update I can access it just fine. I don't think it had anything to do with the update. I think it was mere coincidence. I have to tether my phone to get internet access and I think T-Mobile was the issue. The page just kept timing out. Oh well, problem self-resolved and they now have $40 more of my hard earned money. I plan on shelling out more if we get a Shadowrun game going. That's going to be another chunk out of my paycheck...

blzbob Senior Member Volunteer Data File Contributor Join Date: May 2010 Location: Mountlake Terrace, Washington Posts: 407 April 17th, 2012, 09:01 PM	I've been trying to purchase more data packages but can't seem to get to the store. I have tried using Hero Lab and going there through the licensing tab. I've tried going directly there. No matter what I do the page either times out or isn't found.
#1

TehBagder Senior Member Join Date: Dec 2011 Posts: 100 April 17th, 2012, 09:17 PM	I've been able to get to the store page okay from within the program. Perhaps it's something to do with your ISP and traffic?
#2

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 April 17th, 2012, 09:19 PM	I just checked and everything appears to be working fine from this end. Since TehBagder is also getting through, it definitely looks like an issue between your end and our server, which means either something on your computer or with your ISP. Fingers crossed that it's a temporary outage and you're able to get through shortly...
#3

Djhonlay Junior Member Join Date: Apr 2012 Posts: 1 April 18th, 2012, 12:58 PM	Try again may be some reason to access the store
#5