installing the PDF plugin

[Marisakis]

Hi there. Getting this plugin to download/install seems impossible. I've seen two other threads
http://forums.wolflair.com/showthread.php?t=53937
http://forums.wolflair.com/showthread.php?t=55432
These suggest that I need to 'go to the downloaded file'. However, the 'go to file' button in the Latest Updates screen sends me to www.wolflair.com instead, and I can't find the file anywhere in the Hero Lab system folder (D:\Program Files (x86)\Hero Lab) or in AppData

[Dami]

Are you having trouble downloading the file? Or have you got the file, and are having trouble installing?
Those links aren't saying "go to the file/update" - they are saying run the update, close Herolab, finish installing; OR close HL, locate the file on your PC and run it from there. The file should be in C:/Program Data/Hero Lab/download

[Andrew]

I am having the same problem and ufortunatly Windows 10 does not seem to have a C/Program Data folder at all. The closest I can find is
C:\Program Files (x86)\Hero Lab
and that folder has nothing resembling an executable for installing the pdf drivers

The problem of course is windows which for reasons known only to itseld is hiding the folder with the download in it. However Herolabs can find the folder if you go to the tools menu , Explore folders it can open the folder for you. Then it takes 10 seconds to run the program, so thanks Windows for wasting a couple more hours of my life

[charlieluce]

For future users who find this topic: from inside Hero Lab Classic go to Tools > Explore Folders > Program Data Folder and then open the downloads folder in that window and you should see the pdfcanvas installer. After that you can close HLC and install the PDF update.

[darthgator]

Originally Posted by charlieluce

For future users who find this topic: from inside Hero Lab Classic go to Tools > Explore Folders > Program Data Folder and then open the downloads folder in that window and you should see the pdfcanvas installer. After that you can close HLC and install the PDF update.

I installed the plugin from the downloads folder and I still get the same error from HLC:

"To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Not sure what the problem is, but HLC clearly isn't recognizing the plugin once it's installed.

[Duggan]

Originally Posted by darthgator

I installed the plugin from the downloads folder and I still get the same error from HLC:

"To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Not sure what the problem is, but HLC clearly isn't recognizing the plugin once it's installed.

Huh. I don't have a solution, but are you able to use the Print option to Print to PDF?

[Lexin]

The solution is to turn off HL then install the plugin, then turn it on again when it's installed.

[charlieluce]

Originally Posted by darthgator

I installed the plugin from the downloads folder and I still get the same error from HLC:

"To create PDF files, you must download the PDF plugin for Hero Lab. This is available as a free download from the updates mechanism."

Not sure what the problem is, but HLC clearly isn't recognizing the plugin once it's installed.

Just out of curiosity, does the error occur in both 32-bit and 64-bit HLC?

[Nogard666]

I am having this problem as well while trying to make PDF files of Shadowrun characters. I downloaded the plugin and installed it without HLC running. I am on the x64 version.

[Dami]

Originally Posted by Nogard666

I am having this problem as well while trying to make PDF files of Shadowrun characters. I downloaded the plugin and installed it without HLC running. I am on the x64 version.

Exactly what problem are you having? Is there an error message? Does HL tell you that you haven't installed the plugin, or does it just not create a PDF?
There was a problem previously where the plugin was installed it for one windows version and not the other. If this is the case you can try to find the files in the x32 directory and copy it to the x64. From PDFcanvas directory, 4 files - pdfcanvas64.dll/lib, pdflib64.dll/lib.

Also, did you BUY the Shadowrun package? If you are running Shadowrun in Demo, you can't save or print.