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Junior Member
Join Date: Nov 2022
Posts: 1

Old November 21st, 2022, 06:57 AM

I have owned hero lab for many years and have never had a problem with the program whatsoever. I got all my friends using it as well, but anyways I don't know what has happened, if its the latest update or what but I cant stop crashing while making characters. It's never done this before so I am extremely confused, I don't use third party software or add ons, I have deleted the program and reinstalled it and thats not helping either.

Please help, it's making me not want to use this program when I have to keep saving every 5 seconds in the fear the program will crash and have to re input all that data again.

Mythandor is offline   #1 Reply With Quote
Ryan F
Senior Member
Lone Wolf Staff
Join Date: Feb 2018
Posts: 177

Old November 22nd, 2022, 02:50 PM
Hey there,

I'd like you to reach out to our support email desk, the contact info for which you can locate in my signature. When you write the message just be sure to include as much context as you can gather with regard to your OS, OS version, the version of Hero Lab Classic that you're using, and as much info as you can muster with regard to what exactly is happening at the time of the crashes and just prior.

I look forward to hearing from you soon, thanks!

Ryan Furnas
Customer/Technical Support
Ryan F is offline   #2 Reply With Quote

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