Junior Member
Join Date: Jun 2016
Posts: 25
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Dear Development Team
Every time I try to save a PDF of Hero, I get a message saying I need the plugin, which I had previously had and used. So when I try to install the plugin again it says I cannot because it is already in use. This has been a problem since I installed update 8.9h. Sincerely Bill S |
#1 |
Senior Member
Join Date: Mar 2013
Location: Melbourne, Australia
Posts: 1,089
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When you download and try to install the plugin, do you get a message that says "Setup has detected that a product which used the pdf plug-in is currently running"? If you do, close Hero Lab and go back to the install. It's HL itself that stops the install of the plugin.
Current RPG's: Pathfinder (GM), Pathfinder (Player), Gamma World (GM, Pathfinder homebrew). HeroLab: 3.5 & Pathfinder. HL User Files for PF: Greyhawk Setting, Gamma World (WIP). DM and player of D&D since 1980. |
#2 |
Senior Member
Join Date: Jul 2015
Posts: 216
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Mod, can we please move this to an appropriate HLC forum?
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#3 |
Junior Member
Join Date: Jun 2016
Posts: 25
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Quote:
Where does the plugin get downloaded to when you download it from the update screen? Is there some sort of temp location? |
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#4 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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While the installer is running, just close Hero Lab. The installer will then be able to do its work.
Farling Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module Donations gratefully received via Patreon, Ko-Fi or Paypal |
#5 |
Junior Member
Join Date: Jun 2016
Posts: 25
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Thank you, I have figured it out. I was having a bit of a brain cramp. If you ignore the error message and close hero lab the error message remains and then click retry, the install completes.
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#6 |
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