Hero Lab update 7.0b will not install, hangs indefinitely

candidgamera · May 7th, 2015, 03:21 PM

I've tried a couple of times, but the progress bar appears, never fills in the slightest, and it just says 'Creating directories..' until I I finally have to use task manager to shut down the upgrade.

Any similar issues reported? I'm kinda stuck here..

candidgamera · May 7th, 2015, 03:26 PM

Annnd I ran Hero Lab as an Administrator, and that seems to have done the trick, but I haven't had to do that before..

ShadowChemosh · May 7th, 2015, 03:51 PM

Just FYI but mine took a long time. I walked away for a good 5 minutes and it was still at creating directories. So it may not have hung just took awhile.

candidgamera · May 7th, 2015, 04:01 PM

I let it run for a while a couple of times, about ten minutes - when I ran as an administrator finally, it went right away.

charlieluce · May 7th, 2015, 06:38 PM

Huh. That didn't happen here on either Windows 8.1 or Windows 7.

Paris.Crenshaw · May 11th, 2015, 02:40 PM

I'm having a problem with installing 7.0b, as well. In my case, the update is downloaded, but when I click to install it, the program shuts down and the installer never starts up. Even though the account I'm using has administrator privileges, I tried specifically telling the program to run as an administrator, just in case that had some kind of effect, but it didn't help.

RedBeardSean · 06:36 AM

Quote:

Originally Posted by Paris.Crenshaw

I'm having a problem with installing 7.0b, as well. In my case, the update is downloaded, but when I click to install it, the program shuts down and the installer never starts up. Even though the account I'm using has administrator privileges, I tried specifically telling the program to run as an administrator, just in case that had some kind of effect, but it didn't help.

I'm having this problem. Honestly, it doesn't seem to be taking enough time to download the update, and then it all just goes away.

Yes, I've tried running HL as administrator.

liz · May 24th, 2015, 10:30 PM

@RedBeardSean, please email support@wolflair.com if you haven't already. Thanks!

Jobe00 · 06:35 AM

I can't even download HL 7.0b. Trend Micro says it's dangerous.
When I try to update through Hero Lab, it downloads and then does nothing after I click the prompt to close program and install.

AndrewD2 · May 27th, 2015, 08:56 AM

There is a reason disabling Anti-Virus is recommended when updating

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candidgamera Member Join Date: Mar 2014 Location: Fairmont, WV Posts: 58 May 7th, 2015, 03:21 PM	I've tried a couple of times, but the progress bar appears, never fills in the slightest, and it just says 'Creating directories..' until I I finally have to use task manager to shut down the upgrade. Any similar issues reported? I'm kinda stuck here..
#1

charlieluce Senior Member Join Date: Jul 2008 Posts: 1,321 May 7th, 2015, 06:38 PM	Huh. That didn't happen here on either Windows 8.1 or Windows 7. Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition, Star Trek Adventures Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds
#5

Paris.Crenshaw Senior Member Join Date: Jul 2010 Posts: 178 May 11th, 2015, 02:40 PM	I'm having a problem with installing 7.0b, as well. In my case, the update is downloaded, but when I click to install it, the program shuts down and the installer never starts up. Even though the account I'm using has administrator privileges, I tried specifically telling the program to run as an administrator, just in case that had some kind of effect, but it didn't help.
#6

liz Ex-Staff Lone Wolf Staff Join Date: Jul 2013 Posts: 961 May 24th, 2015, 10:30 PM	@RedBeardSean, please email support@wolflair.com if you haven't already. Thanks!
#8

Jobe00 Senior Member Join Date: Nov 2008 Location: Jonesboro, Arkansas Posts: 150 May 27th, 2015, 06:32 AM	I can't even download HL 7.0b. Trend Micro says it's dangerous. When I try to update through Hero Lab, it downloads and then does nothing after I click the prompt to close program and install. Last edited by Jobe00; May 27th, 2015 at 06:35 AM.
#9

AndrewD2 Senior Member Join Date: Mar 2007 Location: Muskegon, MI Posts: 2,975 May 27th, 2015, 08:56 AM	There is a reason disabling Anti-Virus is recommended when updating
#10