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Server status/maintenance

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On Fri. (Aug. 6th) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.
 
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On Wed. (Sept. 1) we will be taking Hero Lab Online down for maintenance at 4:30 PM Pacific time (11:30 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. We'll provide more information as it becomes available.

UPDATE: Everything is back up, very sorry for the long delay.
 
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On Wed. (Sept. 8) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.
 
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On Mon. (Sept. 13) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.
 
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On Wed. (Sept. 15) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 20 minutes.

EDIT: This has been completed.
 
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We will be taking our account/sales server down for maintenance briefly at 10 AM Pacific (5 PM UTC) today Mon. Sept. 20. New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute.

EDIT: This has been completed.
 
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On Wed. (Sept. 22) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.
 
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On Wed. (Oct. 13) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

UPDATE: We are investigating an issue and will be down longer than expected. We are assessing the problem now.

UPDATE: We are live again, sorry for the delay. Release notes will be posted shortly.
 
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We are planning to deploy a hotfix for Hero Lab Online at 4 PM pacific (11 PM UTC) today, Oct. 13. Expected duration of downtime is 5 minutes.

EDIT: This has been completed.
 
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On Fri. (Oct. 15) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.
 
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On Sat. (Oct. 16) we will be taking Hero Lab Online down for maintenance to fix a serious issue with the Oracle class in Pathfinder 2 at 6:15 PM Pacific (1:15 AM UTC). Expected duration of downtime is 5 minutes. We apologize for the inconvenience.

EDIT: This has been completed.
 
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On Wed. (Oct. 20) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.
 
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On Fri. (Oct. 22) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC) to fix an internal stability issue that could impact performance. Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.
 
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On Wed. (Oct. 27th) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.
 
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On Wed. (Oct. 27th) we will be deploying a hotfix for Hero Lab Online at 11:40 AM Pacific time (6:40 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.
 
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On Wed. (Nov. 3) we will be taking our account/sales server down for maintenance at 2:45 PM Pacific time (9:45 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This has been completed.
 
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On Thurs. (Nov. 4) we will be taking our account/sales server down for maintenance at 11:25 AM Pacific time (6:25 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This has been completed.
 
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On Thurs. (Nov. 11) we will be taking Hero Lab Online our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

NOTE: This maintenance was originally scheduled for Wed. Nov. 10 but was postponed to Thurs. Nov. 11.

EDIT: This has been completed. Release notes will be posted shortly.
 
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On Fri. (Nov. 12) we will be taking Hero Lab Online down for maintenance at 10:45 AM Pacific time (6:45 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.
 
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On Fri. (Nov. 19) we will be taking our account/sales server down for maintenance at 2:15 PM Pacific time (10:15 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute at this time.

EDIT: This has been completed.
 
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