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Server status/maintenance

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On Wednesday morning (July 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We have encountered an unexpected complication and will be down a bit longer than expected. We hope to have services back up and running by about 11 AM pacific time (6 pm UTC). Sorry for the inconvenience.

UPDATE: HLO is live again.

UPDATE: Everything is now back up.
 
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On Wednesday morning (July 22nd) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: This is now complete.
 
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On Monday morning (July 27th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 45 minutes of downtime, though it may be less.

EDIT: This has been completed.
 
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On Wednesday (July 29th) at 3pm Pacific time (10pm UTC), we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We have encountered an unexpected complication and will be down longer than expected. We will get things back up and running as soon as we can, sorry for the inconvenience.

UPDATE: Sorry for the delay, everything is back up again.
 
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We are planning a quick hotfix deployment for Hero Lab Online on Thursday (July 30th) at 9pm pacific (4 am UTC 7/31). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
 
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We are planning another quick hotfix deployment for Hero Lab Online on Friday (July 31st) at 10:30pm pacific (1:30 am eastern 8/1, 5:30 am UTC 8/1). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
 
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On Thursday morning (August 6th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

EDIT: We are planning a quick hotfix deployment at 1:45 pm pacific (8:45 pm UTC) to fix the weapon storage lockers in PF2 and SF. We expect downtime to be 5 minutes or less.

EDIT: Everything is back up.
 
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We are planning a quick hotfix deployment for Hero Lab Online on Friday (Aug 7th) at 2:55pm pacific (9:55pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
 
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We are planning a quick hotfix deployment for Hero Lab Online on Monday (Aug 10th) at 1:50pm pacific (8:50pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
 
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On Wednesday morning (August 12th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.
 
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On Wednesday morning (August 19) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: We are going to be down a few minutes past the initial projected hour but we expect to be back up in just a few minutes.

UPDATE: Sorry for the delay, everything is back up.
 
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On Thursday morning (August 20th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime.

EDIT: This has been completed.
 
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We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 11:15am pacific (6:15 PM UTC). We expect to be back up by about 11:20am pacific.
 
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On Wed. morning (August 26th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.
 
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On Wed. morning (September 2nd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.
 
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On Tues. morning (September 8th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

EDIT: This has been completed.
 
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On Wednesday morning (September 9) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.
 
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On Friday morning (September 11) at 9 AM Pacific time (4 PM UTC), we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 10 minutes of downtime, though it may be less.

EDIT: This has been completed.
 
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We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 2:25pm pacific (9:25 PM UTC).

EDIT: This has been completed.
 
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On Wed. morning (September 16th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime, though it may be less.

EDIT: This has been completed.

EDIT: We are rolling out a hotfix for HLO to fix some errors users are encountering @11:40 am pacific (6:40 PM UTC). Downtime is expected to be 5 minutes or less.

EDIT: This has been completed.

EDIT: We will be manually running our (normally nightly) maintenance cycle on the HLO server at 2:05 pm pacific (9:05 pm utc) to fix some further errors some users are encountering with the stage. Expected downtime will be approximately 1 minute.

EDIT: This has been completed.
 
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