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marroon69
Senior Member
 
Join Date: Dec 2017
Posts: 127

Old September 2nd, 2021, 10:09 AM
Just wondering if there is an outage schedule, the site was down yesterday during my game and it appears to be down again (9/2 at noon). Just wondering if it is just my bad luck or something with my browser?

I did check the customer support wiki and I do not see anything.

also is there a discord I should be following?
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asmonty
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Join Date: Jul 2013
Posts: 9

Old September 2nd, 2021, 10:26 AM
1:25 pm EST 9/2 I can't connect to the server either.
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Daniel V
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Join Date: Apr 2020
Posts: 212

Old September 2nd, 2021, 12:59 PM
Yeah, there was the release of Secrets of Magic that went out today right about that time.
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flyteach
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Join Date: Jul 2015
Posts: 217

Old September 2nd, 2021, 04:26 PM
There is supposed to be a toast message or other notification prior to (usually a day or two) schedule outrages. If you didn't see that, it's probably best to file a bug report. You might add something about putting a message outside of the tool that is still accessible.
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Dami
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Join Date: Mar 2013
Location: Melbourne, Australia
Posts: 907

Old September 2nd, 2021, 11:57 PM
Quote:
Originally Posted by flyteach View Post
There is supposed to be a toast message or other notification prior to (usually a day or two) schedule outrages. If you didn't see that, it's probably best to file a bug report. You might add something about putting a message outside of the tool that is still accessible.
Now I have to plan my outrages in advance?!

Current RPG's: Pathfinder (GM), Pathfinder (Player), Gamma World (GM, Pathfinder homebrew).
HeroLab: 3.5 & Pathfinder. HL User Files for PF: Greyhawk Setting, Gamma World (WIP).

DM and player of D&D since 1980.
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dacoobob
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Join Date: Sep 2018
Posts: 299

Old September 3rd, 2021, 08:54 AM
Quote:
Originally Posted by Dami View Post
Now I have to plan my outrages in advance?!
what an outrage!
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NielsenE
Junior Member
 
Join Date: Aug 2019
Posts: 6

Old September 3rd, 2021, 02:37 PM
Has there been any announcement about the continuing outage? The site hasn't been loading all day.
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charlieluce
Senior Member
 
Join Date: Jul 2008
Posts: 1,285

Old September 3rd, 2021, 03:08 PM
Hero Lab Online has been loading for us all day, and I checked it again just now without problem. Have you tried clearing your browser cache, or a different browser?

Currently Running: Pathfinder Second Edition
Currently Playing: D&D 5e

Former Games: Pathfinder First Edition, D&D 4e, Mutants & Masterminds (2E & 3E), Savage Worlds
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NielsenE
Junior Member
 
Join Date: Aug 2019
Posts: 6

Old September 3rd, 2021, 03:17 PM
Looks like it had created a character with a bad internal id that had lsot connection to its game system and wouldn't load.

logging in on a different browser, opening the bad character and then cut and pasting the url to the other browser appears to have fixed.

In case it matters -- a newly created PF2 Magus caused the problem, and was defaulting to SF rule set when I first was able to log in, but also was forced to re-select the game system after opening the character.
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charlieluce
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Join Date: Jul 2008
Posts: 1,285

Old September 3rd, 2021, 04:07 PM
Sounds like a bug, all right. Glad you got it sorted.

Currently Running: Pathfinder Second Edition
Currently Playing: D&D 5e

Former Games: Pathfinder First Edition, D&D 4e, Mutants & Masterminds (2E & 3E), Savage Worlds
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