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goodkinghadrian
Junior Member
 
Join Date: Mar 2018
Posts: 6

Old April 1st, 2021, 12:50 PM
I've been a Herolab Online user roughly since it launched with Starfinder, and I have consistently been irritated by how hard it is to find the Herolab store when I want to buy something. Even after a few years of using the product, have to hunt around every darn time to figure out how to buy something. After wandering randomly through settings to find what I want, I will eventually click into my account settings, then click through to lonewolfdevel.com and go to Shop Herolab, where I can actually exchange money for the product I want.

For some unfathomable reason, you have three domains for one product: wolflair.com (the page is useful only for new customers, but I remember it because the forums use the domain), lonewolfdevel.com (the one I want, apparently) and herolab.online (where the actual product is accessed).

If you want three separate domains, that's fine, but at least link the things together in a way other than an image in the corner with no explanation. Put a Shop Herolab Online link in Herolab Online. It should be in the settings wheel in the upper-right corner. Just click the wheel, click Herolab Store, and be directed to the store. It would also be nice to have a link for current customers on the front page of wolflair.com.
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flyteach
Senior Member
 
Join Date: Jul 2015
Posts: 216

Old April 1st, 2021, 03:39 PM
+1
Agreed.
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dacoobob
Senior Member
 
Join Date: Sep 2018
Posts: 299

Old April 2nd, 2021, 08:18 AM
+1, the whole website situation is nuts. don't make it hard for people to give you money! seems like it should be obvious.
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goodkinghadrian
Junior Member
 
Join Date: Mar 2018
Posts: 6

Old September 5th, 2021, 05:37 AM
I'm bumping this because for some baffling reason it is still hard to give money to Herolab.
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Darius Silverbolt
Member
 
Join Date: Jul 2010
Location: Virginia Beach
Posts: 38

Old September 5th, 2021, 01:31 PM
Agreed and i have quit giving them money at this point. The store is a pain. The lack of Starfinder AP content and the nearly absent information coming from there.
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evdjj3j
Senior Member
 
Join Date: Oct 2015
Posts: 142

Old September 21st, 2021, 12:45 PM
Have to say I agree with this 1000%. It's very frustrating trying to remember the correct steps to find the store.

HLO and HLC
32 GB iPad 5th Generation
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