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SteveT
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Old February 4th, 2020, 07:42 PM
On Wednesday morning (February 5th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: We are running a few minutes long here but we hope to be up in a few minutes

EDIT: This has been completed.

Last edited by SteveT; February 5th, 2020 at 10:01 AM.
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SteveT
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Old February 5th, 2020, 06:27 PM
On Thursday morning (February 6th) at 10 AM Pacific time, we plan to take Hero Lab Online down for a short deployment for about 5 minutes. We expect to be back up by about 10:05 am.

EDIT: This has been completed.

Last edited by SteveT; February 6th, 2020 at 09:12 AM.
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SteveT
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Old February 11th, 2020, 03:12 PM
On Wednesday morning (February 12th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; February 12th, 2020 at 09:19 AM.
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SteveT
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Old February 12th, 2020, 02:48 PM
We plan to briefly take down Hero Lab Online for a hotfix deployment for about 5 minutes at 3:55 pm pacific today. We expect to be back up by about 4:00pm pacific.

We will also be restarting our account/sales server so new logins to Realm Works will be unavailable as well.

EDIT: This has been completed.

Last edited by SteveT; February 12th, 2020 at 03:00 PM.
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SteveT
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Old February 17th, 2020, 07:05 PM
We will be taking our account/sales server down briefly for maintenance for about 15 minutes at 10 am pacific time on Tuesday February 18. During this time new logins to Hero Lab Online and Realm Works will be unavailable.

EDIT: This has been completed.

Last edited by SteveT; February 18th, 2020 at 09:15 AM.
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SteveT
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Old February 19th, 2020, 10:05 PM
On Thursday morning (February 20th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We are delaying this maintenance until a little later today. We will post again here when we have an exact time.

UPDATE: This maintenance will proceed at 12 noon pacific.

UPDATE: This has been completed.

Last edited by SteveT; February 20th, 2020 at 12:51 PM.
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SteveT
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Old February 24th, 2020, 02:06 PM
We will be taking our account/sales server down for maintenance for about 15 minutes at approximately 3:10 pm pacific today. During this time, new logins to Hero Lab Online and Realm Works will be unavailable.

The store and account management websites will be down for maintenance until about 5:00 pm pacific.

Additionally, we plan to deploy an update to Hero Lab Online at approximately 5:00 pm (the exact time is TBD). The service will be unavailable for about 5-10 minutes. We will post here when we have a definite time.

UPDATE: The Hero Lab Online deployment mentioned above has been delayed until Tuesday morning (Feb. 25th) at approximately 10 AM pacific. The store and account management websites will be closed until the morning as well.

UPDATE: The deployment is now in progress, however it is taking longer than expected. We expect to be back up by about 10:30 AM pacific.

UPDATE: This has been completed.

Last edited by SteveT; February 25th, 2020 at 09:34 AM.
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SteveT
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Old February 25th, 2020, 06:51 PM
On Wednesday morning (February 26th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; February 26th, 2020 at 09:17 AM.
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SteveT
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Old February 27th, 2020, 04:34 PM
On Friday morning (February 28th) at 9 AM Pacific time, we plan to take Hero Lab Online down for a short deployment for about 5 minutes. We expect to be back up by about 9:05 am.

EDIT: This has been completed.

Last edited by SteveT; February 28th, 2020 at 08:08 AM.
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SteveT
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Old March 2nd, 2020, 03:14 PM
On Wednesday morning (March 4th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; March 4th, 2020 at 09:59 AM.
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