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Server status/maintenance

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On Thursday morning (Dec. 17th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Tuesday morning (Dec. 15th) and then postponed to Wednesday morning, but has been postponed again to Thursday morning (Dec. 17th).

UPDATE: We are investigating an issue and will be down a little longer than expected. We will update you when we have more information.

UPDATE: Everything is back up. Sorry for the delay.
 
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On Friday morning (Dec. 18th) at 9:30 AM Pacific time (5:30 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.
 
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On Wednesday morning (Dec. 30th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect roughly 1 hour of downtime.

UPDATE: We are continuing to work through this complicated deployment which unfortunately is taking longer than expected. Thank you for your patience while we work through completing this maintenance.

UPDATE: Everything is now live again.
 
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Yesterday's release introduced an issue into Hero Lab Online that we are deploying a hotfix for. Users can expect to see downtime of 20 minutes or less while the fix is deployed at 6pm Pacific (2 AM UTC).

UPDATE: Everything is back up.
 
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On Friday (Jan. 1st) at 3:30 PM Pacific time (11:30 PM UTC) we will be deploying some important server stability improvements and bug fixes to Hero Lab Online. Expected duration of downtime is 15 minutes (possibly less).

UPDATE: This has been completed.
 
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On Monday (Jan. 4th) at 3:30 PM Pacific time (8:10 PM UTC) we will be taking down our account/sales server for a few minutes (less than 5). During this time, our online as store as well as new logins to Hero Lab Online and Realm Works will be briefly unavailable, along with license activation for classic products.

UPDATE: This has been completed.
 
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On Wednesday (Jan. 6th) at 10 AM Pacific time (6 PM UTC) we will be taking Hero Lab Online down for maintenance. We expect up to 20 minutes of downtime (though it may be less).

UPDATE: This has been completed.
 
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On Wednesday (Jan. 6th) we will be taking our account/sales server down briefly at 5:55 PM Pacific time (1:55 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

UPDATE: This has been completed.
 
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On Thursday (Jan. 7th) we will be taking our account/sales server down briefly at 10:00 PM Pacific time (6 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.
 
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On Friday morning (Jan. 8) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

UPDATE: This has been completed.
 
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On Friday (Jan. 8) at 3:40 PM Pacific time (11:40 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 10 minutes of downtime, though it may be less.

UPDATE: This has been completed.
 
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On Friday (Jan. 8th) we will be taking our account/sales server down briefly at 7:30 PM Pacific time (3:30 AM UTC Jan. 9). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.
 
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On Sat. (Jan. 9th) we will be taking our account/sales server down briefly at 10:50 PM Pacific time (6:50 AM UTC Jan. 10). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.
 
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On Wed. (Jan. 13th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. Sorry for the inconvenience.

UPDATE: Hero Lab Online is back up. Sorry for the delay.
 
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On Thurs. (Jan. 14th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 20 minutes. Our store/account management website will be unavailable for a little while after the initial 20 minutes.

UPDATE: We are investigating an issue and will be down a few extra minutes but we hope to be back up in a few minutes.

UPDATE: Sorry for the delay, Hero Lab Online and Realm Works are now back up.

UPDATE: Our account/sales server is now also back up.
 
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We will be rolling out another quick update to Hero Lab Online at 11:25 AM Pacific (7:25 PM UTC). Expected downtime is 5 minutes.

EDIT: This has been completed.
 
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On Fri. (Jan. 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

UPDATE: This has been completed.
 
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On Tues. (Jan. 19th) we will be taking our account/sales server down briefly at 11:20 AM Pacific time (7:20 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.
 
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On Thurs. (Jan. 21st) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: This has been completed.
 
On Thurs. (Jan. 21st) at 2:15 PM Pacific time (10:15 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.
 
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