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SteveT
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Old January 8th, 2021, 02:28 PM
On Friday (Jan. 8) at 3:40 PM Pacific time (11:40 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 10 minutes of downtime, though it may be less.

UPDATE: This has been completed.

Last edited by SteveT; January 8th, 2021 at 02:49 PM.
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SteveT
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Old January 8th, 2021, 06:18 PM
On Friday (Jan. 8th) we will be taking our account/sales server down briefly at 7:30 PM Pacific time (3:30 AM UTC Jan. 9). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

Last edited by SteveT; January 8th, 2021 at 06:33 PM.
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SteveT
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Old January 9th, 2021, 09:47 PM
On Sat. (Jan. 9th) we will be taking our account/sales server down briefly at 10:50 PM Pacific time (6:50 AM UTC Jan. 10). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

Last edited by SteveT; January 9th, 2021 at 09:52 PM.
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SteveT
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Old January 13th, 2021, 08:37 AM
On Wed. (Jan. 13th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. Sorry for the inconvenience.

UPDATE: Hero Lab Online is back up. Sorry for the delay.

Last edited by SteveT; January 13th, 2021 at 10:06 AM.
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SteveT
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Old January 14th, 2021, 08:49 AM
On Thurs. (Jan. 14th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 20 minutes. Our store/account management website will be unavailable for a little while after the initial 20 minutes.

UPDATE: We are investigating an issue and will be down a few extra minutes but we hope to be back up in a few minutes.

UPDATE: Sorry for the delay, Hero Lab Online and Realm Works are now back up.

UPDATE: Our account/sales server is now also back up.

Last edited by SteveT; January 14th, 2021 at 10:03 AM.
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SteveT
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Join Date: Dec 2016
Posts: 416

Old January 14th, 2021, 10:04 AM
We will be rolling out another quick update to Hero Lab Online at 11:25 AM Pacific (7:25 PM UTC). Expected downtime is 5 minutes.

EDIT: This has been completed.

Last edited by SteveT; January 14th, 2021 at 10:29 AM.
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SteveT
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Join Date: Dec 2016
Posts: 416

Old January 15th, 2021, 08:51 AM
On Fri. (Jan. 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

UPDATE: This has been completed.

Last edited by SteveT; January 15th, 2021 at 09:22 AM.
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SteveT
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Join Date: Dec 2016
Posts: 416

Old January 19th, 2021, 10:18 AM
On Tues. (Jan. 19th) we will be taking our account/sales server down briefly at 11:20 AM Pacific time (7:20 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

Last edited by SteveT; January 19th, 2021 at 10:40 AM.
SteveT is offline   #258
SteveT
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Join Date: Dec 2016
Posts: 416

Old January 21st, 2021, 08:48 AM
On Thurs. (Jan. 21st) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: This has been completed.
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SteveT
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Join Date: Dec 2016
Posts: 416

Old January 21st, 2021, 01:02 PM
On Thurs. (Jan. 21st) at 2:15 PM Pacific time (10:15 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.
SteveT is offline   #260
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