Junior Member
Join Date: Nov 2014
Posts: 3
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Hey, I just updated Hero Lab to 6.1, and now I can't save any changes I make to my old portfolio. If I import characters from that to a new portfolio they stil can't be saved. All I found when searching for help was passive-aggressive FAQ posts for army builder or something, telling me it warns you about what to do before you update.
How can I retreive my old portfolio without manually re-entering everything? |
#1 |
Ex-Staff
Lone Wolf Staff
Join Date: Oct 2013
Location: Millbrae, CA USA
Posts: 98
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Could you please send this request along with your license number to our technical support email address: support@wolflair.com
It sounds like your license number needs to be reset for some reason and I'd be happy to look into it. Thanks |
#2 |
Junior Member
Join Date: Nov 2014
Posts: 3
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Will do, thanks.
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#3 |
Junior Member
Join Date: Nov 2014
Posts: 3
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This issue was resolved by removing the portrait one of the characters in the portfolio was assigned. Hope this helps if someone else is having the same issue!
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#4 |
Senior Member
Lone Wolf Staff
Join Date: Aug 2012
Posts: 779
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Do you still have a copy of the portfolio before removing the portrait? If so, could you submit this via the tech support system and include the portfolio?
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#5 |
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