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Junior Member
Join Date: Jun 2013
Location: Germany
Posts: 16
October 23rd, 2016, 04:12 AM
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As I already mentioned in a realm works thread I reinstalled Windows but this time made a clear Windows 10 installation (erased all previous data).
Now I can't even install Herolab properly ... it does not finish installation but instead an error message pops up: uninstaller has problems ... or sth ... and needs to be shut down. Whats goin on? |
#1
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Senior Member
Join Date: Jul 2008
Posts: 1,321
October 23rd, 2016, 09:24 AM
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I've done that on two machines and had no issues. Have you tried downloading a fresh copy of Hero Lab?
Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition, Star Trek Adventures Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds |
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#2
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Junior Member
Join Date: Jun 2013
Location: Germany
Posts: 16
October 23rd, 2016, 11:17 PM
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Quote:
Can't figure out, what the problem is! |
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#3
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Junior Member
Join Date: Jun 2013
Location: Germany
Posts: 16
October 25th, 2016, 01:37 PM
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Oddly enough after a couple of more downloads of the most recent version and replacing the file each time I downloaded it, the installation finally worked.
I have no clue what the problem was but I can tell you now it's solved. Thx anyway for your help! |
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#4
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Senior Member
Join Date: Jul 2008
Posts: 1,321
October 25th, 2016, 02:46 PM
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I'm glad you got it working!
Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition, Star Trek Adventures Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds |
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#5
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Junior Member
Join Date: Apr 2015
Posts: 6
November 6th, 2016, 09:49 PM
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I'm having this same problem from a freshly reformatted computer, so there's nothing I can uninstall to really clear things up. I took a snip of what the error message is:
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#6
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Senior Member
Join Date: Jan 2016
Location: Adelaide, Australia
Posts: 2,294
November 6th, 2016, 10:43 PM
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Running as admin?
Realm Works - Community Links Realm Work and Hero Lab Videos Ream Works Facebook User Group CC3+ Facebook User Group D&D 5e Community Pack - Contributor General Hero Lab Support & Community Resources D&D 5e Community Pack - Install Instructions / D&D 5e Community Pack - Log Fault / D&D 5e Community Pack - Editor Knowledge Base Obsidian Obsidian TTRPG Tutorials |
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#7
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Junior Member
Join Date: Dec 2012
Posts: 20
November 10th, 2016, 10:33 PM
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Quote:
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#8
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Senior Member
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 781
November 11th, 2016, 03:05 AM
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The real question is does HL log its install.
Second make sure you submit a support ticket. Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV |
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#9
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Junior Member
Join Date: Dec 2012
Posts: 20
November 11th, 2016, 12:51 PM
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Quote:
I didn't see any kind of log in the install directory, but that doesn't mean it doesn't log elsewhere. I did submit a support ticket. |
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#10
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Linear Mode
