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Senior Member
Join Date: Nov 2011
Location: Oak Harbor, WA, USA
Posts: 616
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Has anyone been having issues with more crashes lately? I seem to be plagued with crashes lately. It has been occurring when I try to do something minor but today was major. I decided to sync the files and it kept crashing. The first couple of times was when I tried to do Sync All. So I decided to do them individually. The sync process was super slow with some crashes but I managed to finally get all but two synced. Those two kept crashing whether I did it individually or all at once. I let the system send a report a few times before I finally emailed support with the problem.
This brings up my next concern, is there any support when we have problems? I have to wonder if my message about the crashes will sit in a dark, dingy mailbox never to be opened. This is so frustrating. I feel like the poor dog who chased the thrown toy only to come back to find the owner drove off. I feel angry, frustrated, and betrayed. |
#1 |
Senior Member
Join Date: Dec 2013
Posts: 798
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I hope they will still look into support issues, I mean, they are selling the product, it would be a bit shady, not to help you out? I would check with LWD in order to get a statement.
The amount of hours we all put into that tool.. yeah it's a let down... Join the (unofficial) Realm-Works IRC Chat: #realm-works on the Rizon Network (https://wiki.rizon.net/index.php?title=Servers) -> Browser Client: https://kiwiirc.com/client/irc.rizon.net |
#2 |
Senior Member
Join Date: Nov 2011
Location: Oak Harbor, WA, USA
Posts: 616
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FYI
I got a reply back from Ryan who started with the following: "We are working to make the dev team aware of the RW issues that are being reported from the latest build and I've sent out a message to check in on their efforts in that regard today." He also asked for some information about the crash that I sent back to him. At least there is still some support for RW....for now. |
#3 |
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