|
|
Senior Member
Join Date: May 2013
Posts: 240
June 6th, 2014, 08:12 AM
|
When I started up HL a few minutes ago, I got a warning saying "The security certificate for this site has been revoked. This site should not be trusted." (See attached screenshot).
After that, Hero Lab announces that it failed to retrieve updates. Sounds like a problem with the SSL cert on wolflair's updates server? |
#1
|
|
|
Junior Member
Join Date: Jun 2013
Posts: 10
June 6th, 2014, 08:47 AM
|
I was trying to update Hero Lab with my secondary license on a new computer today and received the exact same error. Strangely, on my older computer, the updates seem to be working just fine. Here is another error image when I tried to update after loading up the Pathfinder package. My secondary license is activated as I can see it has the same purchased packages as my primary license.
Last edited by Quellious; June 6th, 2014 at 09:28 AM. |
|
#2
|
|
|
Junior Member
Join Date: Nov 2012
Posts: 25
June 6th, 2014, 09:32 AM
|
same problem here
|
|
#3
|
|
|
Member
Join Date: May 2012
Posts: 37
June 6th, 2014, 10:40 AM
|
Same issue here.
|
|
#4
|
|
|
Member
Join Date: Jun 2014
Posts: 32
June 6th, 2014, 10:51 AM
|
Also having this issue.
|
|
#5
|
|
|
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
June 6th, 2014, 10:55 AM
|
Thanks everyone, we have an announcement on the forums right now regarding this issue. While we're working to resolve these issues, you may find that our sales sites and update mechanisms are unavailable. We'll update everyone via the announcement when things are back up and running. Thank you for your patience.
|
|
#6
|
|
|
Member
Join Date: Jun 2014
Posts: 32
June 6th, 2014, 10:56 AM
|
Please do, wanted to buy 2 more packages :-)
|
|
#7
|
|
|
Junior Member
Join Date: Jul 2011
Posts: 7
June 6th, 2014, 11:41 AM
|
Naturally it would be today. First time I used hero lab in a while. *Sigh*
Dale McCoy Jon Brazer Enterprises See all of our Powered by Hero Lab products today! |
|
#8
|
|
|
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
June 7th, 2014, 01:02 AM
|
Cross-posted...
The certificate issue should now be resolved. Everything checks out with all of our tests. If anyone runs into further problems, please make sure to exit and restart your browser, since some browsers cache certificate information until exited. If that doesn't correct the issue, let us know here on the forums and we'll investigate further. Thank you for your patience while we dealt with this issue. |
|
#9
|
|
|
Senior Member
Join Date: Nov 2013
Posts: 106
June 7th, 2014, 07:46 AM
|
Works fine for me now. Thanks!
|
|
#10
|
|
 |
|
|
Linear Mode
