Junior Member
Join Date: Apr 2012
Posts: 6
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Not sure where to post this, but I haven't heard from the Hero Lab support via email, so I figured I'd post it here.
Recently my HDD went on a spree of crashes, forcing me to reinstall two or three times, before I simply switched to my SSD. In that time I thought one of the installs was stable, and had my license get reassigned early to access the product, after the crash and reinstall to my SSD, I have contacted support twice about it, but haven't heard back from them. If there's any information I can give or action I can do to make this process go by easier, please let me know. |
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Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
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@jasonthelamb, it looks like you contacted support on Saturday and our staff responded on Monday. Is there any other assistance you need?
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#2 |
Junior Member
Join Date: Apr 2012
Posts: 6
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#3 |
Senior Member
Join Date: May 2014
Posts: 292
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You might want to check your spam folder. Certain providers send the e-mails from Lonewolf there. Also make sure that their email is in the exception list just in case
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#4 |
Junior Member
Join Date: Apr 2012
Posts: 6
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#5 |
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
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I've resent the email.
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#6 |
Senior Member
Join Date: Dec 2014
Location: Twin Cities Area, MN, USA
Posts: 1,325
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In my experience Gmail flags LWD e-mail as spam unless you create a filter to except them. If you use the new Google Inbox interface, I recommend accessing your e-mail through the older Gmail interface to create a proper filter, simply going into your spam box and moving something back to your inbox doesn't seem to create a consistent spam-filter exception.
RW Project: Dungeons & Dragons 5th edition homebrew world Other Tools: CampaignCartographer, Cityographer, Dungeonographer, Evernote |
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