[dacoobob]

are you sure your player was looking at their Campain character and not their personal version?

when a character gets added to a Campaign, it creates a new copy that's totally separate and distinct from the version accessible from the player's non-campaign folder (i.e. the regular HLO home screen). the two versions aren't connected in any way, so changes made to one don't effect the other. if a player opens their character from anywhere other than within the Campaign interface, it won't reflect any changes that happened in the campaign-- they're essentially two different characters now.