Thread: help
View Single Post
liz
Ex-Staff
Lone Wolf Staff
 
Join Date: Jul 2013
Posts: 961

Old March 14th, 2016, 11:55 AM
@Mubassa, it looks like you sent an email to tech support within the past 2.5 hours. First, please know that we're a small company, not like Microsoft or Apple. We have one dedicated support staff member to handle initial support questions like yours.

We tell users that it can take up to 3 business days because some technical problems may require getting our developers or data file authors involved. Other times, it's just a really busy week. For something like this, we often respond the same day.

As AndrewD2 mentioned, I would recommend checking your spam folder for the purchase email. It likely came from no-reply@lonewolfdevel.com. If you still don't see it, be on the look-out for a response from our support staff. If you do find the email, please respond back to our support case so that our staff know that the issue is resolved.
liz is offline   #3 Reply With Quote