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Welcome to the forums. First thing being rude really isn't the best way to get help, and while CS says it can take days, it's usually within 24 hours. LWD is a small company. I believe there are somewhere around 10 people total with only 1 or 2 in CS.
First did you check your spam for any e-mails from "wolflair.com" it is not uncommon for messages to be filtered there by many e-mail systems that think everything not from gmail, yahoo, hotmail, etc is spam.
It usually takes me about 5 minutes to get my info when I request it e-mailed, so definitely check with your spam folder first.
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