[Ryan F]

Hello,

This sounds like an uncommon issue regarding where the 32 bit and 64 bit versions of the software have their wires crossed. I'd advise a few different things to test out what the root issue is but to be plain honest with you, simply uninstalling completely and then getting a fresh copy downloaded/installed/activated is going to be almost certainly going to be the way this gets fixed regardless of the discrete cause of the issue.

If it gives you any trouble upon reinstall please do reach out to us in support and let us know what you see, you can find our contact email address in my signature. I hope this helps, thanks!