[Ryan F]

Hey there,

Hmmm, very strange indeed. I'd like to ask you to send us a message to the support inbox address you'll find in my signature. While you're getting that setup I would like to also like to ask for help so we can take a look at the Character you're working on already.

You should be able to help us get a better idea of what is going on by using the Share with Support Character snapshot function to send us a copy of the Character where you found this issue. Locate the PC from the Character Select screen or folder where they're stored, click the ... button and you should find a panel that includes an option to Share with Support, select this and confirm the operation, please. Once that's done you should be given a Character ID, copy that, and include that information in the email and it will provide our team with a copy of them to look at.

Thanks!