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Did you resolve this?
I had a similar issue, and got a response with regard to it, because I had already used HLO for Starfinder when it released, my subscription had expired. Seeing as I wasn't a "new" user, I wasn't entitled to the x free months as I used them back in Starfinder.
Currently you can't migrate without a valid HLO subscription - I had to buy a new 6 months to be able to migrate it.
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