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I am having the same issue.
I am trying to download Hero Lab for the Mac (V8.9e) released 30-Dec-2019 and my MacBook Pro is running macOS Catalina.
Every time I download the file it says "The selected update has been successfully downloaded. Would you like to install the new version of the product now"
I select Yes and it goes to the Please Note! message and I select Ok, then the hl89e_mac_install.dmg screen comes up and I select Agree. It loads the file and wants me to drag the Hero Lab icon to the Applications folder like usual to install it. I do that and it asks to Keep Both, Stop, or Replace the existing file and I select Replace. It copies the 58.7 MB file to Applications and then ends.
I open up Hero Lab and it still says that I need to update. It still shows that I have V8.9d #926 loaded.
A fix would be nice!
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