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mazzy
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Join Date: Mar 2016
Location: New Hampshire
Posts: 96

Old February 5th, 2017, 07:18 PM
I realize I'm resurrecting an old thread, but I had some input from this other post and thought I'd share it here as well.

I went back and looked through my project notes and found a handful of possible options:
  • an open source system that looks fairly easy to set up, though it's pretty basic. would require self-hosting
  • a simple portal (3rd-party/free) that customers can visit to drop comments, feature requests, and suggestions
  • a survey and feedback forum solution (3rd-party/free) - the surveys are short, intuitive and easy to fill out, and the forums allow users to post, vote on and discuss ideas
  • a forum solution (3rd-party/subscription - has a free tier) that gives the opportunity to create a modern support community for your products and/or services
  • a customer service platform (3rd-party/subscription - has a free tier) that has a help desk and user feedback portal, overall this is the most feature rich option of the group.
If any of those are of interest to the LW staff, let me know and I'd be more than happy to forward you the pertinent information.
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