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Thanks for all the replies.
I have taken this up directly with LWD through email correspondence but what I would say here is that there are enough issues with the RotRL package for it not to be worth anywhere near the $34.99 it cost me. I could wait for the issues there are with the package to be addressed and if I had paid something like $10-15 and been warned this was a Beta version I might but at this price point I expect a finished product professionally executed. I have been a LWD customer for more years than I can reliably say here and spent literally hundreds on products. During all that time I have never asked for a refund for an electronic product because I have never been disappointed before. I genuinely feel ripped off and I expect a full refund regardless of whether LWD can trust me to delete the package or not.
To borrow the Amazon analogy above I feel like I ordered something from Amazon and it arrived in pieces in the box. Now, Amazon could insist I return the wreckage but why would they bother (and as some have noted above they probably wouldn't)? Incidentally, as a Paizo customer since their inception, their policy has, in my experience, been similar for wrongly shipped physical products at least (ie. they ship a replacement or refund me and don't expect me to return the incorrectly shipped product). The equation for LWD really is whether my continued custom is worth $34.99 or not.
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