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Junior Member
Join Date: Apr 2021
Posts: 1

Old April 29th, 2021, 12:53 AM
I recently had to switch from a Windows laptop to a Mac computer, and returning to reactivate my Hero Lab Classic licenses and download my purchased addons has become a nightmare. It took me half an hour just to figure out how to log into the new site - there's no account login anywhere. I'm not even sure how I eventually found it.

Over one hour later, I've managed to retrieve my licenses via my emails, and link them with my account, but I have no data packages installed, and can't seem to get to them. When I look in my account, order history is blank. When I try to put in the product numbers from the emails, they do not work. When I go through the Tools Menu:Purchase Data Packages in Hero Labs, it takes me to pages for all new products, which I don't want or need at this point. What I want is to get hundreds of dollars of previous purchases from 2013 - 2017 imported back into my Hero Lab.

Can anyone help, please? Thanks!
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