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Kendall-DM
Spy
 
Join Date: Jan 2011
Location: Van Nuys, California
Posts: 1,220

Old July 23rd, 2016, 10:13 AM
Been using HeroLab for forever, last time I used it was Tuesday night, and today, Saturday afternoon, when I attempted to open it, it failed to find the prefs file. It prompted me for a backup of it, but then I still went to the splash screen for a new user, then the option to activate license and states that I'm in demo mode. Hadn't had an update or anything, any idea what gives? No crash occurred, so there's no crash report to send.

Anyways, tried to re-activate the license, but the license screen only displays the device nickname. I've no idea what the license number itself was at this point (5+ years). At the moment, unable to use outside of demo mode.

Let me know what I can do to help get this straightened out. Got a game to run tonight, and it's going to be a pain without HL running.

Thanks!
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