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The fact that there's no communication would indicate to me that they were unaware of the outage. Even if it's out of their control, letting us know that they are working feverishly with their service provider would at least give a warm fuzzy that they are engaged, especially outside of normal office hours which are also when the most gaming happens. But they don't, aren't, and didn't. Unfortunately, I'm a little concerned that when LW finally does start charging, we'll get the same lack of communication as has already happened with RW.
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