I have purchased two licenses for Hero Lab, Pathfinder and Dungeons and Dragons 5th SRD. I purchased Pathfinder in 2012 and D&D5e in 2017.
When I purchased my D&D license I hadn't used Hero Lab in many years and so when I downloaded Hero Lab fresh I submitted the e-mail license code sent to me after the D&D purchase. I was able to create and save my D&D characters without issue.
Within the past couple of weeks I joined a Pathfinder campaign and went to work on a Pathfinder character, where it informed me I was in demo mode. So I input my license code from my original e-mail in 2012. I was then able to load Pathfinder and create and save a character without issue.
I then went to build another D&D character and was informed I am in Demo Mode.
I have taken a look at my licenses as listed at:
https://www.lonewolfdevel.com/user/viewall.asp. Both licenses I purchased are listed there.
I've tried reading through the licensing FAQs but I guess I don't feel like my specific question has been addressed. I'm also not sure I understand everything in the FAQ to be honest.
I appreciate any help or clarification anyone can offer.