Greetings,
It sounds like mototom has the right idea here, the issue here is almost certainly that the PC that's been made is currently configured as being "Player Owned" instead of being set to be owned by the Campaign/Patron who owns the material that is being shared.
For a bit more info on the how and why of it all you can check the Q&A section of our wiki for the product.
https://info.wolflair.com/xwiki/bin/...tent%20Sharing