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Having just become a customer, I can't agree more with Talon125 here. You guys DESPERATELY need a different approach. I understand system/vendor lock-in happens, but great scot you need something a) easier for new/potential customers to understand, b) easier for customer to execute/manage, and c) easier for you to administer.
I didn't understand for several days that I wasn't going to be able to run HeroLab at the office. After reading the forums, and going back and reading some of the emails I got I found the "second license" option. I was dumbfounded.
Why have licenses at all? A simple subscription/log-in mechanism alone would solve all these problems.
Someone at Lone Wolf MUST understand this, so I assume there's some unknown compelling reason to continue with this. Maybe you developed the license system in-house and don't want to throw away that investment. I get it. But for the love of humanity, consider something else going forward. =)
Brad
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