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Senior Member
Join Date: May 2007
Location: Louisville, Ky
Posts: 330

Old April 18th, 2020, 04:47 PM
Originally Posted by Indus101 View Post
I did contact support and went through the first level, including sending logs. But they said the matter had to be escalated to a dev, and that they weren't sure how long it would be before I got a response. Which is why I was hesitant to renew the cloud access. It sounds like there may be other issues going on, and I'm just worried that renewing won't solve the problem. That said, I may try it anyway, as it's been almost three weeks and I would like to get into my realms.

In the meantime, I was just hoping someone here might have some input on the matter, or have encountered it somewhere before.

This is why I am spending time removing critical material from RW. I was locked out of realms multiple times when RW was in active development and had long wait times to get it fixed. Now, with the LWD team moved on, I have no faith in the customer service department when it comes to RW. I didn't have much faith even when it still being developed. RW is just too much of a risk.
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