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We don't have a license with Wizards, so we can't provide the content ourselves. That's where the DDI account comes in. The ddidownloader tool allows someone with a DDI account to pull the content into Hero Lab and use it within HL as well. Unfortunately, Wizards broke things badly in their DDI update two weeks ago and just fixed them this past week. We now need to go in and figure out what other changes they made and update the tool to accommodate those changes. This is sadly an ongoing problem, as Wizards regularly makes substantial changes to the compendium that breaks the tool and we then have to accommodate the changes.
If someone in your group decides to get a DDI account, you can give Hero Lab a try with 4E by using it in demo mode - after we update the 4E files this week, of course. This will at least let you make a solid assessment. One advantage of HL is that you have the 4E data on your local computer after running the downloader tool. Since your group only plays with the 3 core books, you might find it more economical to get a DDI account, setup HL, and then allow the DDI account to lapse until you dive more heavily into the game and want all the new 4E supplements.
As for the $20, let us know if you want a refund and we can make that happen. Alternately, if you'd rather have a different game system or add-ons (e.g. Pathfinder), we could swap it out for you. Just send an email to helpdesk at wolflair dot com and we can figure something out.
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