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Lj Stephens
Senior Member
Lone Wolf Staff
 
Join Date: Jun 2019
Posts: 166

Old August 23rd, 2019, 11:41 AM
Okay Raistlindantilus! Thank you so much for your patience.

Here's what I have found out:
Your symptoms seem to indicate that when Realm Works checks the Windows registry to see if Hero Lab is installed, somehow something is misconfigured there and Realm Works thinks Hero Lab is not actually installed.

Here's what we suggest for you:
Make sure you are running the Hero Lab installer as administrator (right click on the installer and click “Run as Administrator”), then restart Realm Works, to make sure the registry key gets written properly.

This should work, however, if it doesn't, please come back and we'll keep working with you to get it fixed up.

Thanks!
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