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Search results

  1. S

    [COMPLETED] 5 Mins Planned downtime Fri (08/21) @11:15 AM Pacific (6:15 PM UTC)

    From the announcements thread: We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 11:15am pacific (6:15 PM UTC). We expect to be back up by about 11:20am pacific (6:20 PM UTC). EDIT: This has been completed.
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    [COMPLETED] 10 Mins Planned downtime Thurs (08/20) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Thursday morning (August 20th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime. EDIT: This has been completed.
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    [COMPLETED] 1 Hr Planned downtime Wed (08/19) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Wednesday morning (August 19) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less. UPDATE: We are going to be down a...
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    [COMPLETED] 5 Mins Planned downtime Wed (08/12) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Wednesday morning (August 12th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime. EDIT: This has been completed.
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    [COMPLETED] 5 Mins Planned downtime Mon (08/10) @1:50 PM Pacific (8:50 PM UTC)

    From the announcements thread: We are planning a quick hotfix deployment for Hero Lab Online on Monday (Aug 10th) at 1:50pm pacific (8:50pm UTC). We expect downtime to be 5 minutes or less. EDIT: This has been completed.
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    [COMPLETED] 5 Mins Planned downtime Fri (08/07) @2:55 PM Pacific (9:55 PM UTC)

    From the announcements thread: We are planning a quick hotfix deployment for Hero Lab Online on Friday (Aug 7th) at 2:55pm pacific (9:55pm UTC). We expect downtime to be 5 minutes or less. EDIT: This has been completed.
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    [COMPLETED] 5 Mins Planned downtime Thurs (08/06) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Thursday morning (August 6th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime. EDIT: This has been completed. EDIT: We are planning a quick hotfix deployment at 1:45 pm pacific...
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    [COMPLETED] 5 Mins Planned downtime Mon (08/03) @2:10 PM Pacific (9:10 PM UTC)

    We are planning a quick hotfix deployment for Hero Lab Online on Monday (August 3rd) at 2:10pm pacific (9:10 pm UTC). We expect downtime to be 5 minutes or less. EDIT: This has been completed.
  9. S

    [COMPLETED] 5 Mins Planned downtime Fri (07/31) @10:30 PM Pacific (5:30 am UTC 8/1)

    We are planning another quick hotfix deployment for Hero Lab Online on Friday (July 31st) at 10:30pm pacific (1:30 am eastern 8/1, 5:30 am UTC 8/1). We expect downtime to be 5 minutes or less. EDIT: This has been completed.
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    [COMPLETED] 5 Mins Planned downtime Thurs (07/30) @9 PM Pacific (4 AM UTC 7/31)

    We are planning a quick hotfix deployment for Hero Lab Online on Thursday (July 30th) at 9pm pacific (4 am UTC 7/31). We expect downtime to be 5 minutes or less. EDIT: This has been completed.
  11. S

    [COMPLETED] 5 Mins Planned downtime Wed (07/29) @8 PM Pacific (3 AM UTC 7/30)

    We are rolling out a hotfix for Hero Lab Online at 8pm pacific. We expect to be back up within about 5 minutes. EDIT: This has been completed.
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    [COMPLETED] 30 Mins Planned downtime Wed (07/29) @3 PM Pacific (10 PM UTC)

    From the announcements thread: On Wednesday (July 29th) at 3pm Pacific time (10pm UTC), we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. UPDATE: We have encountered an unexpected complication...
  13. S

    [COMPLETED] 45 Mins Planned downtime Mon (07/27) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Monday morning (July 27th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 45 minutes of downtime, though it may be less. EDIT: This has been completed.
  14. S

    [COMPLETED] 20 Mins Planned downtime Wed (07/22) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Wednesday morning (July 22nd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less. UPDATE: This is now complete.
  15. S

    [COMPLETED] 30 Mins Planned downtime Wed (07/15) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Wednesday morning (July 15th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. UPDATE: We have encountered...
  16. S

    [RESOLVED] Unplanned Server Downtime Today 7/7/2020

    The Hero Lab Online server is currently down and we are aware of the problem. This is an unplanned outage. We're working as fast as we can to get it back up and running. UPDATE: This outage has been resolved for the Hero Lab Online server. We are still working to restore a few of our other servers.
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    [COMPLETED] 5 Mins Planned downtime Thursday (07/02) @1:20 PM Pacific (8:20 PM UTC)

    We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:20 PM pacific (8:20pm UTC) on Thursday July 2nd. EDIT: This has been completed.
  18. S

    [COMPLETED] 5 Mins Planned downtime Wednesday (07/01) @1:35 PM Pacific (8:35 PM UTC)

    We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:35 PM pacific (8:35pm UTC) on Wednesday July 1st. EDIT: This has been completed.
  19. S

    [COMPLETED] 1 Hr Planned downtime Tuesday (06/30) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Tuesday morning (June 30) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less. EDIT: This has been completed.
  20. S

    [COMPLETED] 5 Mins Planned downtime Wednesday (06/17) @10 AM Pacific (5 PM UTC)

    From the announcements thread: We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 10 AM pacific (5pm UTC) on Wednesday June 17th. EDIT: This has been completed.
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