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Search: Posts Made By: Ryan F
Forum: Hero Lab Discussion September 19th, 2022, 05:50 AM
Replies: 17
Views: 7,156
Posted By Ryan F
Hey there everyone, I just wanted to pop in...

Hey there everyone,

I just wanted to pop in here to let you all know that the issue with the newer Mac OS and Hero Lab Classic is a known problem, in large part, this is due to users like...
Forum: HLO - Pathfinder 2nd Edition September 8th, 2022, 04:23 PM
Replies: 6
Views: 257
Posted By Ryan F
This is a Heritage in PF2, choose Human (Or...

This is a Heritage in PF2, choose Human (Or enable the other races as half-elves/orcs option in settings) and then you'll be able to add this via the Heritage Table in the same Ancestry Tab.
Forum: HLO - Pathfinder 1st Edition August 31st, 2022, 05:29 AM
Replies: 2
Views: 268
Posted By Ryan F
Hey there, That sounds like a bug to me, for...

Hey there,

That sounds like a bug to me, for sure. Do us a favor and reach out to the email address you'll find in my signature and send us an email with any and all context you can muster....
Forum: HLO - Pathfinder 2nd Edition August 25th, 2022, 01:15 PM
Replies: 10
Views: 2,621
Posted By Ryan F
Hey all, I hear you loud and clear and I'm...

Hey all,

I hear you loud and clear and I'm actually writing this up as a formal feature request so that the whole team has it in front of them as well as notifying the developers of the...
Forum: Hero Lab Online Discussion August 20th, 2022, 09:07 AM
Replies: 1
Views: 465
Posted By Ryan F
At this point in time, we haven’t completely...

At this point in time, we haven’t completely finished ironing out all the little details with regard to how the Vault is going to work yet but we’ll be releasing more information on how we plan on...
Forum: HLO - Pathfinder 2nd Edition August 13th, 2022, 07:07 AM
Replies: 13
Views: 1,201
Posted By Ryan F
At this point in time, we haven’t completely...

At this point in time, we haven’t completely finished ironing out all the little details with regard to how the Vault book access works yet but we’ll be releasing any of the access and possible...
Forum: HL - Pathfinder Roleplaying Game August 13th, 2022, 06:37 AM
Replies: 2
Views: 439
Posted By Ryan F
Hey there, The best thing you could do is...

Hey there,

The best thing you could do is contact us at our support email which you can locate in my signature, this information is fantastically comprehensive, but generally speaking, bugs and...
Forum: HLO - Pathfinder 2nd Edition August 11th, 2022, 04:28 PM
Replies: 13
Views: 1,201
Posted By Ryan F
Hey folks, This system of viewing that kind...

Hey folks,

This system of viewing that kind of information is part of a general overhaul that is actually already underway whereby the rules can be looked up directly by way of the newly...
Forum: HLO - Pathfinder 2nd Edition July 31st, 2022, 08:42 AM
Replies: 2
Views: 544
Posted By Ryan F
First, open the Weapons Tab and use the + Button...

First, open the Weapons Tab and use the + Button to open the purchase panel.

Once there ensure you have the display options configured so you do not hide anything and simply type "Healing" into...
Forum: Hero Lab Online Discussion July 14th, 2022, 06:59 AM
Replies: 1
Views: 786
Posted By Ryan F
Hello, I can help out and provide a bit of...

Hello,

I can help out and provide a bit of guidance if you'll forgive the moderate CR Wall of Text.

Each Campaign has a maximum participant capacity (including the GM/Creator of the Campaign)...
Forum: Hero Lab Online Discussion June 16th, 2022, 01:28 PM
Replies: 12
Views: 2,179
Posted By Ryan F
Hey all, The feedback is appreciated and I...

Hey all,

The feedback is appreciated and I think that I can help out a bit and provide a bit of assistance.

First, the following link will take you to the Tips and Insights page which cover...
Forum: Hero Lab Online Discussion June 2nd, 2022, 03:10 PM
Replies: 2
Views: 987
Posted By Ryan F
Hey there, We identified the problem just a...

Hey there,

We identified the problem just a short while ago and have targeted the issue with a quick fix which involved having to bring the service offline for a few minutes in order to roll out...
Forum: Hero Lab Online Discussion May 19th, 2022, 06:57 PM
Replies: 6
Views: 1,380
Posted By Ryan F
Hey there, Thank you all for the information...

Hey there,

Thank you all for the information and reports both here and through other methods. The team came together to crack the issue out with your help. Refreshing the login client should...
Forum: Hero Lab Online Discussion May 19th, 2022, 06:53 PM
Replies: 2
Views: 1,002
Posted By Ryan F
Hey there, There was an issue identified...

Hey there,

There was an issue identified late this evening that was impacting apple devices and services which the team worked to identify and get hotfixed. The service should now be accessible...
Forum: Hero Lab Online Discussion May 19th, 2022, 04:50 PM
Replies: 6
Views: 1,380
Posted By Ryan F
Hey there, I'd like to learn a bit more...

Hey there,

I'd like to learn a bit more about what you mean but we have the team looking at what might be going on presently regardless. Please contact us via the email you'll find in my signature...
Forum: Hero Lab Online Discussion May 17th, 2022, 08:58 AM
Replies: 1
Views: 1,272
Posted By Ryan F
Hey there, Sounds like a bug to me, if you'd...

Hey there,

Sounds like a bug to me, if you'd be so kind please reach out to us via the support email address that you can find in my signature. In order to help get a good idea of what is...
Forum: HL - Pathfinder Roleplaying Game May 17th, 2022, 08:37 AM
Replies: 5
Views: 1,612
Posted By Ryan F
Hey there folks, Let me see if I can help...

Hey there folks,

Let me see if I can help clear things up just a bit and dispel some of the confusion.

For any users who do not already have a License for PF1 from the time prior to the release...
Forum: HLO - Pathfinder 2nd Edition April 28th, 2022, 12:16 PM
Replies: 1
Views: 1,150
Posted By Ryan F
Hey Neram, After looking into things this...

Hey Neram,

After looking into things this does indeed seem to simply be a bug, and our team is being notified just now.

Thanks!
Forum: HLO - Pathfinder 1st Edition April 25th, 2022, 07:20 AM
Replies: 3
Views: 1,044
Posted By Ryan F
Hey, That's quite odd indeed, I'm trying a...

Hey,

That's quite odd indeed, I'm trying a few things out and I think I see the same error that you have, we're going to get this flagged to the appropriate team just now.
Forum: HLO - Pathfinder 1st Edition April 25th, 2022, 07:15 AM
Replies: 5
Views: 1,858
Posted By Ryan F
Hello, It looks as though we overlooked this...

Hello,

It looks as though we overlooked this a while ago, apologies for that!

As for the question at hand, the simple answer here is simply that this is not currently possible as Hero Lab...
Forum: Hero Lab Online Discussion April 25th, 2022, 07:11 AM
Replies: 1
Views: 1,338
Posted By Ryan F
Hello, I'm not 100% certain what you're...

Hello,

I'm not 100% certain what you're seeing based on the report here but generally speaking the Device Nickname credential is something that is intended to be restricted to such effect that...
Forum: HLO - Pathfinder 1st Edition April 14th, 2022, 09:09 AM
Replies: 1
Views: 793
Posted By Ryan F
Hey there, I think the issue here may be...

Hey there,

I think the issue here may be that you skipped over adding the Eidolon (Unchained) resource in the Summoner Tab in the appropriate Table just below the Class Features listing.

Check...
Forum: HLO - Pathfinder 2nd Edition March 24th, 2022, 03:10 PM
Replies: 4
Views: 1,686
Posted By Ryan F
Hey there, As long as they're enrolled at...

Hey there,

As long as they're enrolled at the Patron tier and have the RPG added to the Online Service either having purchased it from the new store, or in the case of PF1 for older Classic...
Forum: HLO - Pathfinder 2nd Edition March 19th, 2022, 03:38 PM
Replies: 5
Views: 1,794
Posted By Ryan F
Hey again, Alright, that's great actually....

Hey again,

Alright, that's great actually. The second of them was closed as you replied to that case indicating that we could disregard the message so I believe there may have been a...
Forum: HLO - Pathfinder 2nd Edition March 16th, 2022, 11:06 AM
Replies: 1
Views: 1,371
Posted By Ryan F
Hello Jacob, Not at present, no. The...

Hello Jacob,

Not at present, no. The Encounter and GM-facing options and add-ons are not yet part of the Hero Lab Online toolkit. We do very much have plans for these to be added but the task of...
Showing results 1 to 25 of 157

 
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