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Forum: HLO - Pathfinder 1st Edition July 7th, 2021, 08:02 AM
Replies: 9
Views: 854
Posted By Ryan F
Greetings, It sounds like mototom has the...

Greetings,

It sounds like mototom has the right idea here, the issue here is almost certainly that the PC that's been made is currently configured as being "Player Owned" instead of being set to...
Forum: HLO - Pathfinder 1st Edition July 7th, 2021, 07:58 AM
Replies: 1
Views: 327
Posted By Ryan F
Hey there, This sounds like a simple mixup...

Hey there,

This sounds like a simple mixup of the Ownership setting for the Character they just made. When any Apprentice (or other user who is trying content shared by a Patron GM) user creates a...
Forum: HL - Pathfinder Roleplaying Game July 1st, 2021, 05:26 PM
Replies: 1
Views: 692
Posted By Ryan F
Greetings, The Class Pack License type has...

Greetings,

The Class Pack License type has been retired and we encourage anyone who had purchased into this type of Product License for Hero Lab Classic yet had not fully completed the entire line...
Forum: HL - Pathfinder Roleplaying Game May 17th, 2021, 11:01 AM
Replies: 4
Views: 1,487
Posted By Ryan F
For anyone who is a bit confused about where to...

For anyone who is a bit confused about where to find the Pathfinder 1st edition add-ons and content in general you can now find this, as Mystic Lemur noted, on the Hybrid product section of the store...
Forum: Hero Lab Online Discussion January 21st, 2021, 10:53 AM
Replies: 7
Views: 1,084
Posted By Ryan F
Hey there, We appreciate it, we have...

Hey there,

We appreciate it, we have received the report and I'm getting it into our teams hands right now.
Forum: Hero Lab Online Discussion January 21st, 2021, 10:06 AM
Replies: 7
Views: 1,084
Posted By Ryan F
Hello, We did just target some changes to...

Hello,

We did just target some changes to weapon and reach display in the latest update so it sounds like this might be related. We haven't seen anything like this in our testing so far so my...
Forum: HLO - Pathfinder 1st Edition January 18th, 2021, 07:36 AM
Replies: 61
Views: 6,972
Posted By Ryan F
Hello dballing, I think that I can shed some...

Hello dballing,

I think that I can shed some light on things but this requires going into detail regarding your private Account details and transactions so I'm going to kindly ask that you reach...
Forum: HLO - Pathfinder 1st Edition January 5th, 2021, 07:39 AM
Replies: 9
Views: 1,145
Posted By Ryan F
That is correct. Purchases are mirrored in both...

That is correct. Purchases are mirrored in both Hero Lab Online and Hero Lab Classic wherever and whenever possible. It won't matter what order you buy the Content or Migration in, the idea is that...
Forum: HLO - Pathfinder 1st Edition January 2nd, 2021, 07:39 AM
Replies: 9
Views: 1,145
Posted By Ryan F
Since you have successfully migrated you should...

Since you have successfully migrated you should find that all purchases for the PF 1st Ed material are unlocked in both Hero Lab Classic as well as in Hero Lab Online. As before, any user will still...
Forum: HLO - Pathfinder 2nd Edition December 31st, 2020, 06:01 AM
Replies: 2
Views: 732
Posted By Ryan F
Hey there, I'm not sure how feasible this...

Hey there,

I'm not sure how feasible this might be from a technical or layout perspective but I'm going to run this by the team to see if this is something we might be able to squeeze in should...
Forum: HLO - Starfinder November 25th, 2020, 10:03 AM
Replies: 5
Views: 3,242
Posted By Ryan F
Hey everyone. We have our team taking a hard...

Hey everyone.

We have our team taking a hard look at what is going on with this and I wanted to leave a note here and thank everyone who reached out to us in support.

There are indeed a number...
Forum: Hero Lab Online Discussion October 2nd, 2020, 11:00 AM
Replies: 3
Views: 1,571
Posted By Ryan F
Hello AwakenedSpirit, The Device Nickname...

Hello AwakenedSpirit,

The Device Nickname field can be filled out however you choose as long as you ensure that each different Browser or Device you access Hero Lab Online from uses a unique...
Forum: HL - D&D 5th Edition SRD September 24th, 2020, 03:49 PM
Replies: 4
Views: 1,821
Posted By Ryan F
Rest in peace, Boris. ...

Rest in peace, Boris.

...
Forum: HLO - Pathfinder 2nd Edition September 24th, 2020, 02:40 PM
Replies: 4
Views: 1,932
Posted By Ryan F
Just an update for this thread. Our team...

Just an update for this thread.

Our team targeted this issue with our most recent update and this issue has been resolved. Our sincere gratitude, espescially to those of you who wrote to us via...
Forum: HLO - Pathfinder 2nd Edition September 23rd, 2020, 10:16 AM
Replies: 4
Views: 1,932
Posted By Ryan F
Hey all, With the help of some additional...

Hey all,

With the help of some additional user feedback through our formal bug report system we have reproduced this issue and after discussing it with our team we believe we have a much better...
Forum: HL - Pathfinder Roleplaying Game September 21st, 2020, 01:28 PM
Replies: 2
Views: 1,052
Posted By Ryan F
Hello Darius, I'm a bit unclear as to the...

Hello Darius,

I'm a bit unclear as to the request due to the limitations imposed by the Black Blade feature defining it as taking the form of a very small segment of weapons, none of which are...
Forum: HL - D&D 5th Edition SRD September 21st, 2020, 10:29 AM
Replies: 4
Views: 1,821
Posted By Ryan F
Hello, I think that this is going to depend...

Hello,

I think that this is going to depend on how the Class, Class Features, Spells, and generally how the Familar was granted to the PC in the first place. For a Wizard who has added the Find...
Forum: Hero Lab Online Discussion September 16th, 2020, 09:35 AM
Replies: 4
Views: 1,746
Posted By Ryan F
Hello deanepuddle, That doesn't sound like...

Hello deanepuddle,

That doesn't sound like the correct behavior and we've seen other reports of this at our support desk as well which have similar symptoms so we have the team taking a close look...
Forum: Hero Lab Online Discussion September 11th, 2020, 08:47 AM
Replies: 3
Views: 1,374
Posted By Ryan F
Hello DarkKnight, I see that you wrote to us...

Hello DarkKnight,

I see that you wrote to us in support and after checking here and reproducing the issue I wanted to be sure to let it be known publicly that we see the same issue for joining a...
Forum: Hero Lab Online Discussion August 27th, 2020, 04:25 PM
Replies: 7
Views: 1,544
Posted By Ryan F
That's because that isn't just a Hero Lab Online...

That's because that isn't just a Hero Lab Online Account Management system or webpage, both Realm Works and Hero Lab Online use the same modern Username Account Administration method, unlike the much...
Forum: Hero Lab Online Discussion August 27th, 2020, 10:55 AM
Replies: 7
Views: 1,544
Posted By Ryan F
Slight correction to what dacoobob said, The...

Slight correction to what dacoobob said,

The Paizo Account Linkage function is NOT there for future functionaltiy for Hero Lab Online in any way, shape, or form.

It exists to support the Realm...
Forum: HLO - Pathfinder 2nd Edition August 16th, 2020, 12:17 PM
Replies: 2
Views: 1,552
Posted By Ryan F
This is done via the "Generate statblock..."...

This is done via the "Generate statblock..." function from the same menu that you access the Print Feature, the gearwheel in the upper-right corner.

There are options to generate and copy the as...
Forum: HLO - Pathfinder 2nd Edition August 16th, 2020, 08:43 AM
Replies: 1
Views: 1,157
Posted By Ryan F
Please send us an email to <support@wolflair.com>...

Please send us an email to <support@wolflair.com> with a copy of the PDF you're being provided with along with a screenshot of the options you have configured prior to generating this and we'll...
Forum: Hero Lab Online Discussion August 16th, 2020, 08:41 AM
Replies: 9
Views: 2,115
Posted By Ryan F
Hey all, I'm trying to look into this but...

Hey all,

I'm trying to look into this but I'm not finding any trouble when pulling up the Signature Spell Descritpion Panel, I see the relevant dropdown selection menu appear below the Ability...
Forum: HL - Authoring Kit August 15th, 2020, 11:44 AM
Replies: 4
Views: 3,890
Posted By Ryan F
Hello, While the package was updated...

Hello,

While the package was updated recently and the name changed it is still available on the Purchase Optional Data Packages store page for Hero Lab Classic License Administration.

It is...
Showing results 1 to 25 of 109

 
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