Hero Lab HL Export tool no longer works
Anybody else seen this?
When i attempt to launch the HL Export tool from Tools--> Launch HLExport i receive the following message: "The version of Hero Lab installed does not match the version this tool requires (8.9). Please update your installations of Hero Lab and/or this tool" This happened in 8.8 as well. I created a support ticket with Lone Wolf, and never got an email back or confirmation (like they say they would). This really sucks as i have a LOT of custom content i curate for my gaming group and now i have to use *.user files if i want them to get updates and it prevents IPADs from being able to get the update at all. |
I have this same problem. Did you find a resolution?
Thanks! |
Does the detail of this thread help?
http://forums.wolflair.com/showthread.php?t=63282 |
Just following up on Dami's comment (since I'm paranoid about the longevity of links), this seems to be a function of either the 32 bit client calling the 64 bit exporter or vice versa.
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@ Dami - @Duggan - Thanks for the crosslink. I will try doing what that thread said to see if i can get that to work (as a workaround).
@Priam - No word yet. I ended up having to create a ticket by sending an email to support instead of using the bug report form. There is a (known?) issue with the Bug Report form that if you have a yahoo.com email address the ticket is not created. My two previous reports of this issue therefore never registered as bugs. I do have a current open ticket, and am awaiting a reply still. |
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Still no answer from the support team???? |
The solution is to go into the installation directory for Hero Lab and launch either HLExport64.exe or HLExport.exe directly.
This is a work-around for sure -but not a terribly difficult one. |
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