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-   -   Feedback: the store is too hard to find (http://forums.wolflair.com/showthread.php?t=65766)

goodkinghadrian April 1st, 2021 11:50 AM

Feedback: the store is too hard to find
 
I've been a Herolab Online user roughly since it launched with Starfinder, and I have consistently been irritated by how hard it is to find the Herolab store when I want to buy something. Even after a few years of using the product, have to hunt around every darn time to figure out how to buy something. After wandering randomly through settings to find what I want, I will eventually click into my account settings, then click through to lonewolfdevel.com and go to Shop Herolab, where I can actually exchange money for the product I want.

For some unfathomable reason, you have three domains for one product: wolflair.com (the page is useful only for new customers, but I remember it because the forums use the domain), lonewolfdevel.com (the one I want, apparently) and herolab.online (where the actual product is accessed).

If you want three separate domains, that's fine, but at least link the things together in a way other than an image in the corner with no explanation. Put a Shop Herolab Online link in Herolab Online. It should be in the settings wheel in the upper-right corner. Just click the wheel, click Herolab Store, and be directed to the store. It would also be nice to have a link for current customers on the front page of wolflair.com.

flyteach April 1st, 2021 02:39 PM

+1
Agreed.

dacoobob April 2nd, 2021 07:18 AM

+1, the whole website situation is nuts. don't make it hard for people to give you money! seems like it should be obvious.

goodkinghadrian September 5th, 2021 04:37 AM

I'm bumping this because for some baffling reason it is still hard to give money to Herolab.

Darius Silverbolt September 5th, 2021 12:31 PM

Agreed and i have quit giving them money at this point. The store is a pain. The lack of Starfinder AP content and the nearly absent information coming from there.

evdjj3j September 21st, 2021 11:45 AM

Have to say I agree with this 1000%. It's very frustrating trying to remember the correct steps to find the store.


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