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-   -   Password and Login button greyed out (http://forums.wolflair.com/showthread.php?t=50127)

Davout_1806 July 26th, 2014 03:54 PM

Password and Login button greyed out
 
Ever since I upgraded yesterday I have been unable to log in. Both the password and login button are greyed out. And "Login Unavailable" in red text is displayed.

Doing a search, the only thing I came up with was http://forums.wolflair.com/showthread.php?t=47752

Thanks.

davidp July 26th, 2014 07:08 PM

One user opened a support case with the same problem today. They uninstalled and reinstalled Realm Works and that took care of it for them.

When looking further into the issue, it looked to be related to firewall software blocking the connections to the Realm Works server from the Realm Works client.

If this information doesn't help you, please open a support case to investigate further.

Davout_1806 July 27th, 2014 04:41 PM

I uninstalled and re-installed yesterday and it still did not work. But it was late so I didn't feel up to filing a support ticket at the time. I just tried now and it now works.

Thanks

jaydarkson August 10th, 2014 04:24 PM

I've solved this issue by restarting my computer after the update. I've never had to uninstall/reinstall the software.


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