With Rob and BJ both having some serious personal issues during that period, I'll give them a pass on that. My grouse is that things haven't really improved.

Absolutely. It took BJ almost a week and two reminders to get back to my question on FB and provide an answer that she could have posted immedeatly. And this posting wasn't even copied over to the forums.

:(

Bottom line is that they don't think it is important and keep pushing it off to focus on things they think are more valuable. I believe they are vastly undervaluing the importance of customer communication and community enthusiasm.

Greebo, you repeatedly tagged my personal Facebook in a group not run by LWD while I was on vacation with my family and extended family for the first time in years. Other people came in and indicated I was away. So I didn't answer you straight away. I did, however, ask Rob if he had any details I could give despite being on vacation. I received none and after I was home and still had no information I told you that I had no news.

Please be respectful of my personal spaces and personal time.

That news still hasn't changed. We are not actively working on anything new for Realm Works at this time. We hope to be spinning back around to it in the near future but currently have nothing to share with the public. If I'm given more information in the future I will happily share it with everyone.

I also don't know why ppl are keeping on (forgive me the term) "beating a dead horse" and I don't mean the product to be clear, I mean the topic. Surely there companies who are better at communicating news but there are also worse companies.

LWD has been on numerous occassions very open during the process - which of course opens up some vulnerabilities - if certain promises are not held in the end.

I think it fair to complain about it, but afterwards move on. I for one hope they will continue to support the product and get their stuff in order.

Regarding HLC/HLO - I own neither - but I would have very much preferred the classic version, hearing now that basically support runs out, well I would be a bit annoyed if I would buy that product now for a full price ^^. Probably I dislike subscription models because I would be too lazy to cancel them in time, paying each month for stuff I never need .... (or very rarely)...

I am sincerely sorry to have invaded into your personal space and time. I know how valuabe and scarce that can be.

But I neither knew nor expected you to use your private account for a PR and work related function. And, beyond my my initial question I only tagged you several days after you said that you are going to be back in the office.