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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT August 6th, 2021 12:09 PM

On Fri. (Aug. 6th) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

SteveT September 1st, 2021 11:33 AM

On Wed. (Sept. 1) we will be taking Hero Lab Online down for maintenance at 4:30 PM Pacific time (11:30 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. We'll provide more information as it becomes available.

UPDATE: Everything is back up, very sorry for the long delay.

SteveT September 7th, 2021 11:50 AM

On Wed. (Sept. 8) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT September 12th, 2021 12:15 PM

On Mon. (Sept. 13) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT September 14th, 2021 02:03 PM

On Wed. (Sept. 15) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 20 minutes.

EDIT: This has been completed.

SteveT September 20th, 2021 08:57 AM

We will be taking our account/sales server down for maintenance briefly at 10 AM Pacific (5 PM UTC) today Mon. Sept. 20. New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute.

EDIT: This has been completed.

SteveT September 22nd, 2021 08:23 AM

On Wed. (Sept. 22) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT October 11th, 2021 01:32 PM

On Wed. (Oct. 13) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

UPDATE: We are investigating an issue and will be down longer than expected. We are assessing the problem now.

UPDATE: We are live again, sorry for the delay. Release notes will be posted shortly.

SteveT October 13th, 2021 01:57 PM

We are planning to deploy a hotfix for Hero Lab Online at 4 PM pacific (11 PM UTC) today, Oct. 13. Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

SteveT October 15th, 2021 08:44 AM

On Fri. (Oct. 15) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.


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