FYI: Technical Support Response Issues
 

Greetings,

Over the past couple of weeks, a number of you have reported problems
getting responses from technical support. Our frontline support
person has been having a variety of technical issues that have
impacted her ability to get timely replies to you. For the first week
or more of this difficulty, she wasn't even aware of the problem
because replies were appearing to go out from her computer and then
not being properly relayed for delivery. While we still haven't
resolved the final problem that is plaguing us, we believe we've got
an interim workaround in place that should allow support emails to be
handled in a timely manner again.

For those of you who have been impacted, we apologize for the hassles
and inconvenience. We're doing our best to get things sorted out and
return everything to the previous level of quality and timeliness
that you've come to expect from us.

Thanks, Rob

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Rob Bowes (rob@wolflair.com) (408) 927-9880
Lone Wolf Development www.wolflair.com