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Recent content by SteveT

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    Hero Lab Discord and Updated Forums

    After using the out-dated vBulletin for many years, the time has come to upgrade these forums to something new to ensure it remains secure and improve the overall experience. We’ve migrated everything to use Xenforo, so the appearance has changed, but the material is still here. We hope you like...
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    Minimum Required Build Change Back to 253 and Import/Export Issues In Builds 255-256

    There are a variety of threads out there already discussing these topics, but I felt it would be best if I created a new one as a central place for me to respond and provide information and hopefully reduce some confusion. For reference, these are the main threads I am aware of related to this...
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    [COMPLETED] 30 mins planned downtime Thurs. (10/29) @10AM Pacific (5 PM UTC)

    From the server status/maintenance thread: On Thursday morning (Oct. 29) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. Please Note: Future...
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    [COMPLETED] 5 mins planned downtime Fri. (10/23) @9AM Pacific (4 PM UTC)

    From the announcements thread: On Friday morning (Oct. 23) at 9 AM Pacific time (4 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less. EDIT: This has been completed.
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    [COMPLETED] 30 mins planned downtime Thurs. (10/14) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Thursday morning (Oct. 14) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. EDIT: This has been completed.
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    [COMPLETED] 30 mins planned downtime Wed. (10/13) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Wednesday morning (Oct. 13) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. EDIT: This has been completed.
  7. S

    Unplanned Outage Tonight (Sat. Oct. 10)

    We are aware that a number of our servers are inaccessible as of a few minutes ago (including Hero Lab Online). We are investigating the issue and contacting our hosting provider. We will provide more information as soon as it is available. We are working to get things back up as soon as...
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    [COMPLETED] 1 Hr planned downtime Tues. (10/06) @2 AM Pacific (9 AM UTC)

    From the announcements thread: On Tuesday morning (Oct. 6) at 2 AM Pacific time (9 AM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it will likely be less. EDIT: This has been completed.
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    [COMPLETED] 5 mins planned downtime Thurs. (10/01) @3:10 PM Pacific (10:10 PM UTC)

    From the announcements thread: We plan to briefly take down Hero Lab Online for about 5 minutes to fix some issues in Starfinder @3:10 PM pacific today (10:10 PM UTC). EDIT: This has been completed.
  10. S

    [COMPLETED] 30 mins planned downtime Thurs. (10/01) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Thursday morning (Oct. 1) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. EDIT: This has been completed.
  11. S

    [COMPLETED] 5 mins planned downtime Thurs. (09/17) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Thursday morning (September 17) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less. EDIT: This has been completed.
  12. S

    [COMPLETED] 10 mins planned downtime Wed. (09/16) @10 AM Pacific (5 PM UTC)

    From the announcements thread: On Wed. morning (September 16th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime, though it may be less. EDIT: This has been completed. EDIT: We are rolling out a hotfix for HLO...
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    [COMPLETED] 5 mins planned downtime Fri. (09/11) @2:25 PM Pacific (9:25 PM UTC)

    From the announcements thread: We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 2:25pm pacific (9:25 PM UTC). EDIT: This has been completed.
  14. S

    [COMPLETED] 10 mins planned downtime Fri. (09/11) @9 AM Pacific (4 PM UTC)

    From the announcements thread: On Friday morning (September 11) at 9 AM Pacific time (4 PM UTC), we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 10 minutes of downtime, though it may be less. EDIT: This has been completed.
  15. S

    [COMPLETED] 5 Mins Planned downtime Wed. (09/09) @5:50 PM Pacific (12:50 AM UTC 9/10)

    We are planning to put out a hotfix release at 5:50 pm pacific today. We expect up to about 5 minutes of downtime for Hero Lab Online. EDIT: This has been completed.
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