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frumple
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Join Date: Nov 2011
Location: South Riding, VA
Posts: 841

Old September 13th, 2013, 04:33 PM
Just tried logging in and I keep getting a "Failed to sync to server" error. Is the server down, or is it another issue?
frumple is offline   #1
BoomerET
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Old September 13th, 2013, 09:58 PM
I'm getting the same thing, so it's most likely a server issue.


BoomerET

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Hero Lab (5E D&D) -> Fantasy Grounds Character Converter
BoomerET is offline   #2
Nicole
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Join Date: Feb 2013
Posts: 95

Old September 14th, 2013, 09:53 AM
The server was down for several hours last night. If you were having issues, could you please try again now and either post here or file a support ticket if you're still having trouble?
Nicole is offline   #3
Dakadin
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Join Date: Aug 2013
Posts: 39

Old September 14th, 2013, 11:54 AM
I can start it up now. Thanks Nicole.
Dakadin is offline   #4
chava
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Join Date: Jan 2011
Location: Honolulu
Posts: 249

Old November 6th, 2013, 10:50 AM
I was getting this last night when the new release went out. I figured it meant I needed to be patient and wait for today.

But I'm still getting the angry red "Failed to sync to server"

... is the server actually down or are there too many of us trying to login?
chava is offline   #5
Nicole
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Join Date: Feb 2013
Posts: 95

Old November 6th, 2013, 11:07 AM
No, the server is functioning normally for some people, while others are experiencing this failed to sync to server issue. I'm looking into it now, but may need to request more information from those of you who are seeing the problem. Please stay tuned.
Nicole is offline   #6
kate
Member
 
Join Date: Aug 2013
Posts: 41

Old November 6th, 2013, 08:27 PM
Same problem. It's also not letting me work offline. If you could figure this out before my game Saturday that would be great...
kate is offline   #7
rob
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Join Date: May 2005
Posts: 8,005

Old November 6th, 2013, 09:43 PM
We fixed a number of things in a Beta 134 release a short while ago and also made some changes on the server side. At least some of the folks impacted by this issue are up and running again with the tonight's update, so please re-check with the new release. If that still doesn't work, please log a formal bug report, since that will ensure we can coordinate with you directly to make sure the issue is sorted out.
rob is offline   #8
chava
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Join Date: Jan 2011
Location: Honolulu
Posts: 249

Old November 6th, 2013, 11:20 PM
Hate to say this - just installed version .134 .... and I still can't sync.

Nicole has my data.... hope to have my database again soon.

And reporting via bug-ness.
chava is offline   #9
rob
Senior Member
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Join Date: May 2005
Posts: 8,005

Old November 6th, 2013, 11:27 PM
That sucks. At least you're in good hands with Nicole. She'll get server sync issues sorted out for you faster than anyone else around here could.
rob is offline   #10
 

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