Server status/maintenance - Page 26

SteveT · 03:49 PM

On Friday (Jan. 8) at 3:40 PM Pacific time (11:40 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 10 minutes of downtime, though it may be less.

UPDATE: This has been completed.

SteveT · 07:33 PM

On Friday (Jan. 8th) we will be taking our account/sales server down briefly at 7:30 PM Pacific time (3:30 AM UTC Jan. 9). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT · 10:52 PM

On Sat. (Jan. 9th) we will be taking our account/sales server down briefly at 10:50 PM Pacific time (6:50 AM UTC Jan. 10). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT · 11:06 AM

On Wed. (Jan. 13th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. Sorry for the inconvenience.

UPDATE: Hero Lab Online is back up. Sorry for the delay.

SteveT · 11:03 AM

On Thurs. (Jan. 14th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 20 minutes. Our store/account management website will be unavailable for a little while after the initial 20 minutes.

UPDATE: We are investigating an issue and will be down a few extra minutes but we hope to be back up in a few minutes.

UPDATE: Sorry for the delay, Hero Lab Online and Realm Works are now back up.

UPDATE: Our account/sales server is now also back up.

SteveT · 11:29 AM

We will be rolling out another quick update to Hero Lab Online at 11:25 AM Pacific (7:25 PM UTC). Expected downtime is 5 minutes.

EDIT: This has been completed.

SteveT · 10:22 AM

On Fri. (Jan. 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

UPDATE: This has been completed.

SteveT · 11:40 AM

On Tues. (Jan. 19th) we will be taking our account/sales server down briefly at 11:20 AM Pacific time (7:20 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT · January 21st, 2021, 09:48 AM

On Thurs. (Jan. 21st) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: This has been completed.

SteveT · January 21st, 2021, 02:02 PM

On Thurs. (Jan. 21st) at 2:15 PM Pacific time (10:15 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.

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SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 8th, 2021, 03:28 PM	On Friday (Jan. 8) at 3:40 PM Pacific time (11:40 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 10 minutes of downtime, though it may be less. UPDATE: This has been completed. Last edited by SteveT; January 8th, 2021 at 03:49 PM.
#251

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 8th, 2021, 07:18 PM	On Friday (Jan. 8th) we will be taking our account/sales server down briefly at 7:30 PM Pacific time (3:30 AM UTC Jan. 9). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time. EDIT: This has been completed. Last edited by SteveT; January 8th, 2021 at 07:33 PM.
#252

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 9th, 2021, 10:47 PM	On Sat. (Jan. 9th) we will be taking our account/sales server down briefly at 10:50 PM Pacific time (6:50 AM UTC Jan. 10). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time. EDIT: This has been completed. Last edited by SteveT; January 9th, 2021 at 10:52 PM.
#253

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 14th, 2021, 11:04 AM	We will be rolling out another quick update to Hero Lab Online at 11:25 AM Pacific (7:25 PM UTC). Expected downtime is 5 minutes. EDIT: This has been completed. Last edited by SteveT; January 14th, 2021 at 11:29 AM.
#256

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 15th, 2021, 09:51 AM	On Fri. (Jan. 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 15 minutes, though it may be less. UPDATE: This has been completed. Last edited by SteveT; January 15th, 2021 at 10:22 AM.
#257

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 19th, 2021, 11:18 AM	On Tues. (Jan. 19th) we will be taking our account/sales server down briefly at 11:20 AM Pacific time (7:20 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time. EDIT: This has been completed. Last edited by SteveT; January 19th, 2021 at 11:40 AM.
#258

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 21st, 2021, 09:48 AM	On Thurs. (Jan. 21st) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less. UPDATE: This has been completed.
#259

SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 January 21st, 2021, 02:02 PM	On Thurs. (Jan. 21st) at 2:15 PM Pacific time (10:15 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 15 minutes of downtime, though it may be less. EDIT: This has been completed.
#260