Updating PDF Plug In

Virtue · August 7th, 2010, 04:24 PM

I download it off the Updates but it still wont work it says my pdfs are not up to date

What can i do

Lackoffocus · August 7th, 2010, 05:36 PM

Reload PDF Canvas, I had the same problem.

huntercc · August 7th, 2010, 06:20 PM

You downloaded it, but did you actually run the installer? I ask because it's easy to think you've done this when you actually haven't.

Virtue · August 7th, 2010, 06:47 PM

how do i run the installer?

atlarman · August 7th, 2010, 07:04 PM

im having a similar prob says i cant make pdf until pdf canvus is on my computer but when i go to download it it says its already there.

atlarman · August 7th, 2010, 07:37 PM

it seems to be fixed now....i just needed to restart after the download.

atlarman · 07:42 PM

Quote:

Originally Posted by Virtue

how do i run the installer?

Virtue....the instalation wizard window should open immediatly after download if you click yes to launch file now.
after install be sure to restart computer.

Virtue · August 7th, 2010, 08:27 PM

The wizard didnt open ill try it again

rob · August 7th, 2010, 11:10 PM

Depending on your security settings, if you aren't running with Administrator privileges, the installer for the PDFCanvas tool may be blocked by Windows. Open Windows Explorer and navigate to the location where the PDFCanvas tool has been downloaded. If you installed Hero Lab in the default location, this will be "c:\herolab\download". Now launch the installer explicitly.

If this doesn't seem to work, the issue may be that you need to explicitly run the installer with Administrator privileges. You can do this by right-clicking on the installer and selecting the "Run as Administrator" option.

Virtue · August 8th, 2010, 08:53 AM

Quote:

Originally Posted by rob

Depending on your security settings, if you aren't running with Administrator privileges, the installer for the PDFCanvas tool may be blocked by Windows. Open Windows Explorer and navigate to the location where the PDFCanvas tool has been downloaded. If you installed Hero Lab in the default location, this will be "c:\herolab\download". Now launch the installer explicitly.

If this doesn't seem to work, the issue may be that you need to explicitly run the installer with Administrator privileges. You can do this by right-clicking on the installer and selecting the "Run as Administrator" option.

Thats what had happened my security settings were stopping it

Virtue Senior Member Join Date: Jul 2006 Posts: 380 August 7th, 2010, 04:24 PM	I download it off the Updates but it still wont work it says my pdfs are not up to date What can i do
#1

Lackoffocus Junior Member Join Date: Aug 2009 Posts: 19 August 7th, 2010, 05:36 PM	Reload PDF Canvas, I had the same problem.
#2

huntercc Senior Member Join Date: Jul 2007 Location: Syracuse, NY (USA) Posts: 213 August 7th, 2010, 06:20 PM	You downloaded it, but did you actually run the installer? I ask because it's easy to think you've done this when you actually haven't.
#3

atlarman Senior Member Join Date: May 2010 Location: Indiana Posts: 131 August 7th, 2010, 07:04 PM	im having a similar prob says i cant make pdf until pdf canvus is on my computer but when i go to download it it says its already there.
#5