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MNBlockHead
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Join Date: Dec 2014
Location: Twin Cities Area, MN, USA
Posts: 1,321

Old July 21st, 2019, 06:31 PM
Quote:
Originally Posted by MrEdaniels View Post
Since we are paying for days of server access, will we be credited for downtime?
What does the service-level agreement state?

RW Project: Dungeons & Dragons 5th edition homebrew world
Other Tools: CampaignCartographer, Cityographer, Dungeonographer, Evernote
MNBlockHead is offline   #11 Reply With Quote
dacoobob
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Join Date: Sep 2018
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Old July 22nd, 2019, 08:52 AM
Quote:
Originally Posted by MrEdaniels View Post
Well according to this, I get 180 days of access after I signed up.

https://www.wolflair.com/hlo/
Yes but that 180-day clock hasn't started ticking yet. It won't start until Campaign Theater releases. Right now we're all getting free server time since the product is still incomplete.
dacoobob is offline   #12 Reply With Quote
Duggan
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Old July 22nd, 2019, 11:37 AM
Quote:
Originally Posted by dacoobob View Post
Yes but that 180-day clock hasn't started ticking yet. It won't start until Campaign Theater releases. Right now we're all getting free server time since the product is still incomplete.
What may be confusing things is that RealmWorks, also on their cloud model, did start enforcing deadlines (due to release of the Content Workshop), not really recently, but with some early backers just now losing access unless they re-upped.
Duggan is offline   #13 Reply With Quote
ruhar
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Join Date: Nov 2011
Location: Langley, WA, USA
Posts: 602

Old July 23rd, 2019, 12:18 AM
Quote:
Originally Posted by MrEdaniels View Post
its back up now.
This is one good argument against web based design though
I agree. That's why I haven't switched.
ruhar is offline   #14 Reply With Quote
Ulfberht
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Join Date: Apr 2016
Location: Missouri, USA
Posts: 13

Old July 25th, 2019, 03:35 AM
It was down for what...1 hour on a Sunday morning at 8AM? And you're already trying to get the pitchforks? You guys must be incredibly old to be so scared of change.

Just relax
Ulfberht is offline   #15 Reply With Quote
flyteach
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Join Date: Jul 2015
Posts: 171

Old July 25th, 2019, 04:16 AM
2 hrs on a Sunday morning when I wanted (I won't say needed) to access my characters. This would also be prime time weekend for Europe. If I wake up at 2AM and can't sleep and decide to work on HLO, then it should be available since that's what I paid for and that's what is promised. No way am I scared of change and I've got the bloody fingers to prove it. But users should be concerned of a lengthy outage that impacted customers. And, it seems, LWD doesn't want to even post here to explain or defend. I want this to work, but it HAS TO WORK. Playing in the big leagues with 24/7 availability means 24/7 support and uptime.
flyteach is offline   #16 Reply With Quote
Lj Stephens
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Join Date: Jun 2019
Posts: 166

Old July 25th, 2019, 09:46 AM
Thanks for your continuing patience folks, we're on it and working as fast as we can.
Lj Stephens is offline   #17 Reply With Quote
Duggan
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Old July 25th, 2019, 11:51 AM
Quote:
Originally Posted by Lj Stephens View Post
Thanks for your continuing patience folks, we're on it and working as fast as we can.
And, as someone who works in the Cloud professionally, even the big services go down sometimes, and unfortunately, the visibility to users is "Lone Wolf HLO is down!" instead of "AWS is inaccessible to North America", so if that's the case, I sympathize with them.
Duggan is offline   #18 Reply With Quote
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