Support emails and bug reports - Page 2

Farling · May 10th, 2018, 10:59 PM

Quote:

Originally Posted by Grey Mage

Almost an hour later and no automated response...

I assume you've checked both your local junk box and your ISP's web access junk box?

Rone · May 11th, 2018, 05:52 AM

Quote:

Originally Posted by Grey Mage

Rone,

Just send in a new bug report (1632 hours PST) with the issue.

Case 203012? If that's the ticket you sent we're seeing your case.

Grey Mage · May 11th, 2018, 08:06 AM

I was checking both... nothing there...
If that is my case number then I received nothing about it. Glad to know it got generated.

Ryan F · May 11th, 2018, 09:37 AM

Hello Grey,

I'm checking in with you to let you know I've send you a PM with some information regarding your Cases. We have put through several replies to the email address you sent the support request from only to have the message apparently unheeded or undelivered.

You'll find some instructions to send us some debug log files and some questions that can help us diagnose your syncing problems in the PM as well.

Please respond to the PM so we can setup some kind of test to ensure we can communicate properly, and privately so your information can be protected.

Thanks!
--
Ryan Furnas
Lone Wolf Development Support - support@wolflair.com
http://www.wolflair.com

Grey Mage · May 14th, 2018, 01:39 AM

Ryan,

Posted you back from the alt email I will be using for all support cases now. Thanks for everything and for getting my issue resolved so quickly.

Thanks

Grey Mage Senior Member Join Date: Feb 2011 Posts: 303 May 11th, 2018, 08:06 AM	I was checking both... nothing there... If that is my case number then I received nothing about it. Glad to know it got generated.
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